ICT Operations Support Engineer

ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Astek Singapore Innovation Technology Pte. Ltd. is seeking an ICT Operations professional to manage service requests, incidents, and operational activities in a dynamic environment.

The role includes governance, security, asset management, and collaboration with vendors to ensure SLA/KPI performance and smooth onboarding/offboarding processes. You will support Exchange Online, Teams, SharePoint Online, and broader workplace technologies.

Qualifications

• Diploma or degree in IT or related field.
• Minimum 2 years in IT operations, IT administration, service management, or infrastructure support.
• Hands-on experience with Microsoft 365 and workplace technologies.
• Experience working with vendors and managed service providers.
• Familiarity with ITSM processes and tools.

Responsibilities

• Raise, track, and manage ICT service requests, incidents, and operational activities.
• Validate submissions, approvals, and fulfilment evidence.
• Monitor backlog and follow up on outstanding requests.
• Maintain records and audit trails for all operational tasks.
• Administer Microsoft 365, Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune.
• Manage user accounts, licenses, and security groups.
• Support onboarding/offboarding and access management.
• Coordinate endpoint provisioning, software installation, and workplace technology support.
• Liaise with managed service providers and external vendors.
• Monitor SLA/KPI performance and validate completed work.
• Participate in operational and service review meetings.
• Support ICT governance, audit, risk management, and cybersecurity activities.
• Conduct periodic access reviews and compliance exercises.
• Ensure documentation and processes remain current and audit-ready.
• Maintain ICT asset inventory and software license records.
• Assist in incident management, problem management, and reporting.

Skills

IT operations

IT administration

Service management

Infrastructure support

Microsoft 365

Education

Diploma/Degree in IT or related field

Tools

Microsoft 365

ITSM tools

Job description

Key Responsibilities

ICT Operations & Service RequestManagement

• Raise, track, and manage ICT servicerequests, incidents, and operational activities
• Validate submissions, approvals, andfulfilment evidence
• Monitor backlog, follow up on outstandingrequests, and escape delays
• Maintain accurate records and audit trailsfor all operational tasks
• Microsoft 365 Administration & UserSupport
• Administer Exchange Online, Teams,SharePoint Online, OneDrive, Entra ID, Intune
• Manage user accounts, shared mailboxes,distribution lists, licences, and security groups
• Support onboarding/offboarding and accessmanagement
• Coordinate endpoint provisioning, softwareinstallation, and workplace technology support

Vendor & Service Delivery Management

• Liaise with managed service providers andexternal vendors
• Monitor SLA/KPI performance and validatecompleted work
• Participate in operational and servicereview meetings

Governance, Security & Compliance

• Support ICT governance, audit, riskmanagement, and cybersecurity activities
• Conduct periodic access reviews andcompliance exercises
• Ensure documentation and processes remaincurrent and audit‑ready

Asset & Operations Support

• Maintain ICT asset inventory and softwarelicence records
• Support asset verification, refresh,replacement, and disposal
• Assist in incident management, problemmanagement, and reporting

Requirements

• Diploma/Degree in IT, Computer Science,Information Systems, or related field Experience
• Minimum 2 years in IT operations, ITadministration, service management, or infrastructure support
• Hands‑on experience with Microsoft 365& workplace technologies
• Experience working with vendors and managedservice providers
• Familiarity with ITSM processes and tools

Preferred

• Experience in structured or regulated ICTenvironments
• Familiarity with government‑aligned ICTprocesses or support portals
• Experience supporting user provisioning, accessmanagement, email administration