Infrastructure and Cyber Security Specialist

Swire Bulk; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Swire Bulk is seeking an IT Support, Infrastructure and Cybersecurity Specialist to provide local IT support, maintain workplace technology and manage infrastructure across Singapore. You will liaise with users, central IT teams, MSPs and vendors to ensure reliable and secure services.

You will support endpoint protection, patching, Azure cloud workloads and disaster recovery exercises, while upholding IT standards and policy compliance in a dynamic, multi-site environment.

Qualifications

• Diploma or degree in IT, CS, Cybersecurity or related discipline.
• Hands-on end-user support, workplace tech and infra ops experience.
• Experience with MSPs and multiple locations is desirable.
• Microsoft, ITIL or security certifications are advantageous.

Responsibilities

• Provide deskside and remote IT support for devices and collaboration tools.
• Maintain asset and capacity planning and accurate records.
• Coordinate on-site vendor visits and office technology changes.
• Assist with Azure cloud infrastructure deployment, patching and recovery.
• Support cybersecurity operations and security controls implementation.
• Follow IT service management, change management and asset processes.
• Contribute to business continuity and disaster recovery exercises.
• Monitor infrastructure alerts and resolve issues to closure.

Skills

Customer-focused communication

Structured troubleshooting

Incident prioritisation

Collaborative approach

Integrity and confidentiality

Ownership and continuous improvement

Education

Diploma or degree in IT/CS/Cybersecurity

Tools

Microsoft 365 Administration

Identity & Access Management

Network Troubleshooting

Vulnerability & Patch Management

Cybersecurity Operations

Job description

The IT Support, Infrastructure and Cybersecurity Specialist is responsible for providing local IT support, maintaining workplace technology and infrastructure, and supporting cybersecurity operations. The role acts as the on-site liaison between users, central IT teams, managed service providers and technology vendors to ensure reliable, secure and efficient IT services.

Role Accountabilities

Planning & Coordination

• Support IT infrastructure and cybersecurity initiatives.
• Assist with technology refresh and remediation plans.
• Maintain asset and capacity planning.
• Support business continuity and resilience planning.
• Ensure compliance with IT standards and policies.

Local IT Support and Service Delivery

• Provide deskside and remote support for laptops, mobile devices, printers, meeting rooms, collaboration tools and standard business applications.
• Perform device setup, deployment, replacement, collection and secure disposal, including joiner, mover and leaver activities.
• Triage incidents and service requests, resolve issues within agreed scope, and elevate with clear diagnostics and evidence.
• Maintain accurate IT assets, equipment assignment, warranty, stock and local support records.
• Coordinate on-site vendor visits, repairs, cabling, equipment moves and office technology changes.
• Provide practical user guidance on approved IT tools and security practices.

Infrastructure and Workplace Technology

• Support office network connectivity, Wi-Fi, meeting-room systems, printers, end-user devices and local IT equipment.
• Assist IT Service providers with infrastructure deployment, patching, upgrades, testing, maintenance and recovery activities.
• Manage and optimise cloud infrastructure on Azure, ensuring high availability, scalability, and security
• Monitor infrastructure alerts and recurring issues and follow through until resolution.
• Maintain infrastructure diagrams, inventories, procedures and support contacts.
• Support business continuity and disaster recovery exercises.
• Implement and maintain CI/CD pipelines for cloud-based applications.

Cybersecurity Operations and Compliance

• Act as the local contact for cybersecurity operations and support corporate security standards and controls.
• Assist with endpoint protection, security patching, vulnerability remediation, device compliance, access checks and secure configuration under approved procedures.
• Support investigation and containment of suspected security incidents, preserve information and elevate promptly.
• Perform periodic checks of local IT assets and physical technology areas and track remediation.
• Support access reviews, audit evidence, risk assessments, control testing and follow-up actions.
• Reinforce safe practices covering phishing reporting, data handling, privileged access and acceptable use.

Operational Governance and Improvement

• Follow IT service management, change management, security, data protection, procurement and asset-management processes.
• Ensure infrastructure or security changes are authorised, documented, tested and supported by rollback or recovery plans where applicable.
• Coordinate suppliers and service providers operationally and elevate service gaps.
• Analyse recurring incidents and service trends, recommend improvements and maintain support knowledge.
• Provide concise updates on service health, risks, incidents, assets and remediation actions.

Safety

• Take responsibility for the safety of myself and those around me by displaying safety leadership principles (i.e. Safety I’s & Accountability ladder).
• Challenging and stopping unsafe acts and behaviours or unsafe conditions.
• Comply with the Global Safety Standards, Polices and Operating Procedures.

Key Qualifications & Skills

Qualifications

• Diploma or degree in Information Technology, Computer Science, Cybersecurity or a related discipline, or equivalent practical experience.
• Hands-on experience in end-user support, workplace technology and infrastructure operations.
• Experience working with managed service providers and multiple locations is desirable.
• Relevant Microsoft, ITIL, or security certifications are advantageous.

Technical Skills

• Microsoft 365 Administration
• Identity & Access Management
• Network Troubleshooting
• Vulnerability & Patch Management
• Cybersecurity Operations

Professional Skills

• Customer-focused, clear, patient and practical communication.
• Structured troubleshooting, sound judgement and attention to detail.
• Ability to prioritise incidents and remain calm during disruption or security events.
• Collaborative approach with users, IT service providers and business stakeholders.
• High integrity, confidentiality and adherence to approved processes.
• Proactive ownership, follow-through and continuous improvement.

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