Spa Therapist

Capella; Singapore; On-site; SGD 28,000 - 48,000; Full time

Job summary

The Spa Therapist at Capella performs massages and skin and body treatments in line with luxury spa standards. They provide basic consultations and recommendations to guests, and actively upsell therapies, services, products, and programs.

The role requires knowledge of spa treatments, excellent interpersonal and communication skills, and the ability to work under pressure while maintaining high hygiene and safety standards.

Qualifications

• 1+ year of experience in a luxury spa or similar field.
• Possess the relevant license and certifications.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide basic consultation and recommendation based on customer needs.
• Deliver spa and wellness services in accordance with service standards.
• Maintain hygiene and safety standards and manage stock as needed.

Skills

Interpersonal skills

Communication skills

Guest service

Education

Spa license / certification

Job description

Position Overview:

The Spa Therapist is responsible for performing massages, and skin and body treatments in accordance with organisational service standards and procedures. He/she possesses knowledge of spa treatments and provides basic consultation and recommendations to customers based on their needs. He/she also ensures the smooth running of daily operations and maintenance of hygiene and safety standards.

The Role

Perform Spa and Wellness Services

• Provide basic consultation and recommendation based on customer's needs
• Deliver spa and wellness therapy services in accordance with organisational service standards and procedures

Service & Operation Excellence

• Build relationships with guests during service and interaction
• Possess complete knowledge and understanding of all services and products offered
• Actively upsell and promote the spa, treatments, services, products, and programs
• Maintain stock inventory according to operational needs
• Prepare and maintain work area and equipment for service delivery

Hygiene and Safety Standards

• Observe personal sanitation and health practices
• Provide guests with information and equipment required for safe delivery of service

Talent Profile

• At least 1 year of experience in a luxury spa or similar field
• Possess the relevant license and certifications
• Excellent interpersonal and communication skills
• Customer-oriented individual, focus on and prioritise guest needs
• Ability to work well under pressure and perform job functions with minimal supervision