Spa Guest Experience Manager

YI YUAN 332; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

YI YUAN 332 in Singapore is seeking an experienced Spa Manager to oversee daily massage and wellness services, explain offerings to guests, and ensure outstanding service delivery. You will manage staff, maintain hygiene and safety, keep service records, check guests' medical conditions and allergies, and coordinate guest communication during sessions.

The ideal candidate has proven managerial experience, strong communication, exceptional customer service, and the ability to work on weekends and

Qualifications

• Must have proven experience in a managerial role.
• Strong communication and interpersonal skills.
• Outstanding customer service mindset.
• Willingness to work on weekends and public holidays.

Responsibilities

• Explain services to customers.
• Apply pressure with the thumb and fingers to the client's feet
• Communicate with guests during massages to adjust techniques as required.
• Clean and sanitize work areas.
• Keep service records.
• Inquire about guests' medical conditions and allergies before services.
• Uphold hygiene standards and health and safety regulations.

Skills

Managerial experience

Effective communication

Customer service

Patience and respect

Weekend availability

Job description

YI YUAN 332 in Singapore is seeking an experienced Spa Manager to oversee daily massage and wellness services, explain offerings to guests, and ensure outstanding service delivery. You will manage staff, maintain hygiene and safety, keep service records, check guests' medical conditions and allergies, and coordinate guest communication during sessions.

The ideal candidate has proven managerial experience, strong communication, exceptional customer service, and the ability to work on weekends and