Spa Operations & Guest Experience Manager

xii yie massage; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

xii yie massage in Singapore seeks an operations-focused leader to manage a foot and body massage shop in Singapore. The role may suit an operation manager, supervisor or team lead.

You will supervise customer bookings, schedule assignments, stock replenishment, cashier duties and overall shop operations, while handling customer queries and staff issues to maintain high service standards.

Qualifications

• Experience managing a foot and body massage shop.
• Experience as an operation manager, supervisor or team lead.
• Experience scheduling customer bookings and job assignments.
• Experience supervising stock replenishment and shop operations.
• Experience handling customer queries and staff issues.
• Ability to maintain high service standards as directed by management.

Responsibilities

• Oversee customer booking schedule and staff assignments.
• Supervise shop operation and stock replenishment.
• Oversee cashier duties and counter operations.
• Handle customer queries and complaints politely.
• Address staff issues and maintain service quality as directed.

Skills

Massage skills

Customer service

Staff supervision

Operations management

Job description

xii yie massage in Singapore seeks an operations-focused leader to manage a foot and body massage shop in Singapore. The role may suit an operation manager, supervisor or team lead.

You will supervise customer bookings, schedule assignments, stock replenishment, cashier duties and overall shop operations, while handling customer queries and staff issues to maintain high service standards.