Spa Receptionist

Marina Bay Sands; Singapore; Hybrid; SGD 28,000 - 37,000; Full time

Job summary

Marina Bay Sands in Singapore is seeking a friendly Spa Receptionist to greet guests, manage reservations, answer calls and coordinate with therapists to maximize spa capacity. With at least 2 years in frontline customer service, you will handle cashiering tasks, maintain spa area cleanliness, and upsell spa packages while delivering Forbes-standard service.

This role requires rotating shifts, including weekends, and a professional, well-groomed appearance.

Qualifications

• Excellent customer service and communication skills.
• Able to operate basic computer applications and handle enquiries.
• Professional, healthy and well-groomed appearance.
• Rotating shifts, including weekends (no overnight shifts).
• Minimum 2 years in a front-line customer service position.

Responsibilities

• Greets guests, offers assistance and spa consultation per standards.
• Answers calls professionally and records bookings accurately.
• Manage cashiering functions in line with spa procedures.
• Maximize spa slots, rooms and therapists’ productivity; upsell packages.
• Maintain spa area cleanliness and coordinate with engineering for maintenance.

Skills

Customer service

Communication

Computer basics

Cash handling

Job description

## Spa ReceptionistApply: Marina Bay Sands, Singapore: Full time: Posted 24 Days Ago: JR10005371**WE TAKE YOU ABOVE BEYOND**Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.**Job Responsibilities** • Greets guests, offers assistance and consultation on Spa enquiries according to Banyan Tree and Forbes standards • Answers telephone call in a professional, courteous and polite manner in accordance with Banyan Tree and Forbes standards when providing information, answering enquiry, confirming Spa reservation • Accepts and accurately records all guest bookings. Ensure that bookings are given equally to therapists • Ensure that all cashiering functions are carried out in accordance with Spa and MBS Finance accounting procedures • Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction • Refers major guest objections to immediate superior to prevent further guest dissatisfaction. • Ensure the Spa area is clean and tidy • Coordinate with Engineering Department on repair and maintenance work required in Spa area. • Conducts inspections of the Spa areas as directed • Ensure accuracy of administrative duties such as daily spa summary revenue form, cash float, general report, daily revenue report, flash report • Maximize Spa slots, rooms and therapists’ productivity. Up-selling of Spa packages and Rewards program, and availability of slots • Maximize and Increase Spa capture rate • Solve minor guest complaints and raise customers’ satisfaction as per empowerment program at their own level, and refer to superiors for assistance, for more complicated situations • Act as mini-managers and be more responsible for designated areas assigned to their care • Increase inter-action and independence with guests’ contact, in order to raise their confidence level • Be more independent and not afraid to make their own decisions, instead of always relying or referring to their superiors**Job Requirements** Education & Certification • No formal education required Experience • Minimum 2 years prior experience in a front-line customer service position, preferably in the hospitality or related industry Other Prerequisites • Possess excellent customer service and communication skills • Able to operate basic computer applications and handle incoming calls / enquiries • Applicants should project a professional, healthy and well-groomed appearance • Able to commit to rotating shifts, including weekends (no overnight shifts)Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.