Spa Concierge

Mandarin Oriental; Singapore; On-site; SGD 30,000 - 40,000; Full time

Benefits offered by this job

Learning & Development programmes

Complimentary nights and attractive rates for stays

Health benefits and wellness programmes

Retirement plans depending on service length

Job summary

Mandarin Oriental, Singapore is seeking a Spa Concierge to ensure exceptional guest service within their luxurious Spa team. The successful candidate will manage reception, assist guests, and maintain inventory while providing a warm welcome.

Applicants should have good customer service and communication skills, a keen interest in the spa and wellness industry, and at least one year of relevant experience. This is a full-time position with rostered work shifts, including weekends and public holidays.

Qualifications

• At least 1 year of experience in a similar capacity.
• Good customer service and communication skills in English.
• Keen interest in the spa and wellness industry.

Responsibilities

• Ensure high standards of service throughout the Spa.
• Assist in operations of all spa departments as required.
• Maintain inventory of supplies for spa reception.
• Interact courteously with guests in various modes of communication.

Skills

Customer service

Communication skills in English

Interest in spa and wellness industry

Job description

SPA CONCIERGE

Mandarin Oriental, Singapore is looking for a Spa Concierge to join our Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About The Job

Based at Mandarin Oriental, Singapore within the Spa Department in Singapore, the Spa Concierge is responsible for ensuring exceptional guest service by managing reception, retail, relaxation areas and sales. Other duties include booking treatments, assisting guests, maintaining inventory, handling inquiries, and supporting smooth spa operations. The Spa Concierge/Supervisor reports to the Treatment Manager.

Responsibilities

• Ensure that a high standard of service is maintained throughout the Spa.
• Assist in the operations of all spa departments as required:
  • Front Desk
  • Spa Retail Area
  • Spa Relaxation Area & Changing Rooms
  • Sales and Marketing of Spa treatments and retail items
  • Gym
  • Swimming Pool & Changing Rooms
• Report dysfunctional equipment to Treatment Manager.
• Maintain inventory of supplies for the operations of the spa reception.
• Interact courteously and answer all spa and hotel‑related questions with guests in various modes of communication (face‑to‑face, telephone, or email).
• Perform duties professionally, with a friendly business attitude and complete all responsibilities as required by the position or as assigned by the Spa Operations Supervisor.
• Ensure a warm friendly welcome to all guests at all times, greet all guests upon arrival, give new guests tours of property and offer return guests re‑orientations. Maintain courtesy to guests and staff at all times.
• Ensure the reception area is tidy, clean and stocked at all times.
• Print confirmation letters and pull files for the next business day.
• Communicate all messages promptly and keep the Manager‑On‑Duty informed of any complaints.
• Assist in the smooth flow of the guests journey throughout the day.
• Perform opening and closing duties.
• Possess a thorough understanding of Spa operations, all treatments offered in the spa and all retail products.
• Prepare gift certificates and make pre‑payment arrangements.
• Perform all daily assigned Spa Concierge tasks.
• Conduct daily checks of gym facilities, report any maintenance or safety concerns.
• Conduct daily inspections of the gym area to ensure the safety of guests and colleagues.
• Conduct daily checks of the swimming pool and changing rooms; report any maintenance or cleanliness issues.
• Ensure safety of the swimming pool and changing areas through daily inspections.

Qualifications

• Good customer service and communication skills in English.
• Keen interest in the spa and wellness industry.
• At least 1 year of experience in a similar capacity.
• 5 days a week, rostered work shifts, weekends, and public holidays.

Benefits

• Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
• MOstay: As a member of the MO family, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additional attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness: Finding the right work‑life balance is important. Your well‑being matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues globally.
• Retirement Plans: We offer different retirement plans depending on the length of your service and your role.

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