Airport Representative

Mandarin Oriental; Singapore; On-site; SGD 30,000 - 50,000; Full time

Benefits offered by this job

Learning & Development Programs

MOstay - complimentary nights

Health & Wellness Programs

Retirement Plans

Job summary

Mandarin Oriental in Singapore seeks an Airport Representative to join its Rooms team. The role involves ensuring excellent service for arriving and departing guests at the airport, assisting with luggage and providing relevant information. Candidates must be flexible, warm, and able to communicate effectively in English. This position offers unique learning opportunities and health benefits to promote work-life balance. Join the #MOfamily for an extraordinary experience.

Qualifications

• Excellent guest communication and service skills.
• Ability to handle last-minute requests and changes.
• Knowledgeable about hotel services and facilities.

Responsibilities

• Deliver Legendary Quality Experience to hotel guests.
• Assist incoming guests with baggage clearance.
• Maintain relationships with airline and customs personnel.
• Address security incidents and complaints promptly.

Skills

Flexible and adaptable

Ability to communicate well in English

Proactive problem-solving

Job description

Airport Representative (Concierge)

Mandarin Oriental, Singapore is looking for an Airport Representative to join our Rooms team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About The Job

Based at Mandarin Oriental, Singapore within the Rooms Department, the Airport Representative is responsible for ensuring that all hotel guests with transportation arrangements and flight details are recognized and assisted at the airport. This applies to both arriving and departing guests who will receive attentive service which includes luggage assistance, the processing of GST refund at Changi Airport and the provision of relevant airline information. The airport representative acts as the hotel's ambassador at the airport and is knowledgeable about the hotel rooms, facilities and services according to the hotel's operational standards.

The Airport Representative reports to the Concierge Manager.

Key Responsibilities

• Excel in delivering Legendary Quality Experience to all guests.
• Support overall rooms operations by providing a warm welcome and fond farewell to all hotel guests.
• Review arrival / departure manifests and ensure relevant guest preferences and needs are met.
• Present at all scheduled flight landings and assist incoming guests with baggage clearance and direct guests to transport facilities.
• Stand by at the arrival/departure terminal for every flight where a hotel guest is scheduled to depart or arrive from.
• Maintain a good relationship with airline personnel, immigration and customs officers under the guidance of the Manager. If the pickup is not arranged by the hotel then guests should be shown only to the recommended taxi or limousine.
• Maintain detailed knowledge of all facilities and services offered by the hotel and Changi Airport.
• Act as a link for guests with all other areas of the hotel prior to arrival and during departure at the airport. Promptly answer any guest inquiries and communicate with respective departments when necessary.
• Address any security incidents and complaints to the Concierge Manager and react proactively when suitable and appropriate.

What We Expect From You

• Flexible and has a can-do attitude. Candidate is quick thinker and is able to accommodate last minute requests and changes.
• Warm and able to communicate well with guests in English.
• Willing to work on rotation shifts, weekends, and public holidays.

Our Commitment to You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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