Solutions Reliability Engineer III

Capital Group; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Capital Group is seeking a Solutions Reliability Engineer III in Singapore to drive operational excellence through monitoring, observability, and automation. You will partner with Application Services and product teams to implement AI-enabled reliability solutions, develop self-service tools, and reduce production toil.

Key duties include guiding incident response, leveraging data and AI insights for root-cause analysis, and mentoring junior engineers while staying current on cloud and

Qualifications

• Experience designing and delivering reliable, observable systems.
• Ability to leverage automation to improve resilience and efficiency.
• Familiarity with AI-assisted operational practices.

Responsibilities

• Influences engineering teams to improve operating environments.
• Designs and supports monitoring, observability and automation solutions.
• Leverages AI-driven insights to reduce toil and incidents.
• Coordinates incident response and drives continuous improvement.

Skills

Monitoring

Observability

Automation

AI in operations

Incident management

Tools

Datadog

Splunk

AI/ML models

Job description

## Solutions Reliability Engineer IIIApply: Singapore: Full time: Posted Today: JR7433**“I can be myself at work.”**You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace. We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community. **“I can influence my income.”** You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses. **“I can lead a full life.”** You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success. * Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options* Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love* Access on-demand professional development resources that allow you to hone existing skills and learn new ones **\"I can succeed as a Solutions Reliability Engineer III.\"** * Influences Solutions Engineering teams to continuously improve the operating environment.* Partners with Application Services, product teams and business stakeholders to identify, prioritise and deliver operational excellence solutions, including opportunities to leverage AI and intelligent automation to improve reliability and efficiency.* Designs, develops and supports monitoring, observability, automation and AI-assisted operational solutions. This can include technologies such as Datadog, Splunk, machine learning models and agentic systems. Develops automation and intelligent workflows that optimise operational efficiency, accelerate issue resolution and reduce manual effort.* Coordinates timely delivery of complex integration test environments supporting major business initiatives, analysing outcomes to identify and implement actions to reduce defects* Develops effective workarounds, self-service capabilities, knowledge assets and AI-enabled operational procedures for activities not yet fully automated, enabling associates and partners to resolve issues more efficiently.* Maintains current knowledge across reliability engineering, cloud technologies, observability, AI and agentic operational practices. Provides technical guidance and coaching to less experienced Service Reliability Engineers.* Facilitates Problem Management coordination. Works with Problem Record assignees to analyse Production Incidents after resolution; engages in Problem Analysis and solution design to prevent future reoccurrence.* Works closely with peers in Application Services to reduce production failures and operational toil through proactive engineering, automation, AI-driven insights and continuous improvement. Recommends improvements to solution design, resilience and supportability.* Gathers and analyses operational metrics, telemetry and service data to identify trends, predict potential issues and make data-driven recommendations. Leverages AI-assisted analysis where appropriate to accelerate root cause identification and resolution.* Provides ongoing feedback on solution availability, reliability, supportability and operational maturity, identifying opportunities to enhance service outcomes through automation, observability and agentic capabilities.* Responds to more complex and major Production Incidents; helps restore service or escalate in timely manner. Escalates complex problems to the Solutions Owner and/or Subject Matter Expert. Provides support to Incident Managers (IM’s) and Resolving Managers (RM’s).* Works with IM’s and RM’s to ensure timely communication to the impacted parties during a major incident.* Leverages business knowledge, technology background, and ITIL Service Management tools and processes (i.e. Change Management, Configuration Management, and Release Management) to ensure consistent approach and visibility to Event and Incident Management* Maintains a working knowledge of core Capital Group technologies, applications, business cycles and capabilities to assess the impact of technology events on the business and other support areas* Consistently applies Continuous Improvement methodologies, leveraging automation, AI and agentic engineering principles to eliminate toil, optimise operational processes and improve service reliability.* Fosters a positive and motivating work atmosphere* Additional responsibilities as assigned.