Solutions Reliability Engineer III

Capital Group Companies; Singapore; On-site; SGD 120,000 - 160,000; Full time

Benefits offered by this job

Time-off benefits

Charitable gifts matching

Professional development

Job summary

Capital Group is seeking a Solutions Reliability Engineer III to influence and optimize the global operating environment. You will work with Application Services, product teams and stakeholders to deliver operational excellence through automation and AI-powered insights.

You will design, develop and support monitoring, observability, automation and AI-enabled workflows that reduce toil and accelerate issue resolution.

Responsibilities

• Influences Solutions Engineering teams to continuously improve the operating environment.
• Partners with Application Services, product teams and business stakeholders to identify, prioritise and deliver operational excellence solutions, including opportunities to leverage AI and intelligent automation to improve reliability and efficiency.
• Designs, develops and supports monitoring, observability, automation and AI-assisted operational solutions. This can include technologies such as Datadog, Splunk, machine learning models and agentic systems. Develops automation and intelligent workflows that optimise operational efficiency, accelerate issue resolution and reduce manual effort.
• Coordinates timely delivery of complex integration test environments supporting major business initiatives, analysing outcomes to identify and implement actions to reduce defects
• Develops effective workarounds, self-service capabilities, knowledge assets and AI-enabled operational procedures for activities not yet fully automated, enabling associates and partners to resolve issues more efficiently.
• Maintains current knowledge across reliability engineering, cloud technologies, observability, AI and agentic operational practices. Provides technical guidance and coaching to less experienced Service Reliability Engineers.
• Facilitates Problem Management coordination. Works with Problem Record assignees to analyse Production Incidents after resolution; engages in Problem Analysis and solution design to prevent future reoccurrence.
• Works with IM’s and RM’s to ensure timely communication to the impacted parties during a major incident.
• Leverages business knowledge, technology background, and ITIL Service Management tools and processes to ensure consistent approach and visibility to Event and Incident Management
• Maintains a working knowledge of core Capital Group technologies, applications, business cycles and capabilities to assess the impact of technology events on the business and other support areas
• Consistently applies Continuous Improvement methodologies, leveraging automation, AI and agentic engineering principles to eliminate toil, optimise operational processes and improve service reliability.

Job description

“I can be myself at work.”

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace.

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

“I can influence my income.”

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.

“I can lead a full life.”

You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

• Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options

• Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love

• Access on-demand professional development resources that allow you to hone existing skills and learn new ones

"I can succeed as a Solutions Reliability Engineer III."

• Influences Solutions Engineering teams to continuously improve the operating environment.

• Partners with Application Services, product teams and business stakeholders to identify, prioritise and deliver operational excellence solutions, including opportunities to leverage AI and intelligent automation to improve reliability and efficiency.

• Designs, develops and supports monitoring, observability, automation and AI-assisted operational solutions. This can include technologies such as Datadog, Splunk, machine learning models and agentic systems. Develops automation and intelligent workflows that optimise operational efficiency, accelerate issue resolution and reduce manual effort.

• Coordinates timely delivery of complex integration test environments supporting major business initiatives, analysing outcomes to identify and implement actions to reduce defects

• Develops effective workarounds, self-service capabilities, knowledge assets and AI-enabled operational procedures for activities not yet fully automated, enabling associates and partners to resolve issues more efficiently.

• Maintains current knowledge across reliability engineering, cloud technologies, observability, AI and agentic operational practices. Provides technical guidance and coaching to less experienced Service Reliability Engineers.

• Facilitates Problem Management coordination. Works with Problem Record assignees to analyse Production Incidents after resolution; engages in Problem Analysis and solution design to prevent future reoccurrence.

• Works closely with peers in Application Services to reduce production failures and operational toil through proactive engineering, automation, AI-driven insights and continuous improvement. Recommends improvements to solution design, resilience and supportability.

• Gathers and analyses operational metrics, telemetry and service data to identify trends, predict potential issues and make data-driven recommendations. Leverages AI-assisted analysis where appropriate to accelerate root cause identification and resolution.

• Provides ongoing feedback on solution availability, reliability, supportability and operational maturity, identifying opportunities to enhance service outcomes through automation, observability and agentic capabilities.

• Responds to more complex and major Production Incidents; helps restore service or elevate in timely manner. Escalates complex problems to the Solutions Owner and/or Subject Matter Expert. Provides support to Incident Managers (IM’s) and Resolving Managers (RM’s).

• Works with IM’s and RM’s to ensure timely communication to the impacted parties during a major incident.

• Leverages business knowledge, technology background, and ITIL Service Management tools and processes (i.e. Change Management, Configuration Management, and Release Management) to ensure consistent approach and visibility to Event and Incident Management

• Maintains a working knowledge of core Capital Group technologies, applications, business cycles and capabilities to assess the impact of technology events on the business and other support areas

• Consistently applies Continuous Improvement methodologies, leveraging automation, AI and agentic engineering principles to eliminate toil, optimise operational processes and improve service reliability.

• Fosters a positive and motivating work atmosphere

• Additional responsibilities as assigned.

“I can apply in less than 4 minutes.”

“I can learn more about Capital Group.”

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Instagram, YouTube and Glassdoor.

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

* Temporary positions in the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.