Solutions Reliability Engineer III

378 CGIMPL Capital Group Investment Management Private Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Generous time-away

Health benefits

Professional development

Job summary

Capital Group is seeking a Solutions Reliability Engineer III in Singapore to influence and improve the operating environment across engineering teams. You will design and implement monitoring, observability, automation, and AI-assisted operational solutions to enhance reliability and efficiency.

You will develop intelligent workflows, mentor junior engineers, and support incident response and problem management, driving continuous improvement across the platform.

Qualifications

• Responsibilities include improving operating environment, partnering with teams to deliver operational excellence solutions, and designing monitoring and automation.
• Develops automation, AI-assisted workflows, and self-service capabilities to reduce toil.
• Provides guidance and coaching to less experienced engineers and supports incident management.

Responsibilities

• Influences engineering teams to improve operating environment.
• Partners with services, product teams and stakeholders to deliver operational excellence solutions, including AI and automation.
• Designs, develops and supports monitoring, observability, automation and AI-assisted operational solutions.
• Develops automation and intelligent workflows to optimise efficiency and resolve issues.
• Coordinates delivery of complex integration test environments for major initiatives.
• Provides guidance to less experienced engineers and facilitates Problem Management coordination.

Job description

About Capital Group

“I can be myself at work.” You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace. We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

“I can influence my income.” You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.

Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options. Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love. Access on-demand professional development resources that allow you to hone existing skills and learn new ones.

Benefits & Perks

• Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
• Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
• Access on-demand professional development resources that allow you to hone existing skills and learn new ones

Compensation

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings. * Temporary positions in the United States are excluded from the above mentioned compensation and benefit plans.

Role Summary

“I can succeed as a Solutions Reliability Engineer III.”

Responsibilities

• Influences Solutions Engineering teams to continuously improve the operating environment.
• Partners with Application Services, product teams and business stakeholders to identify, prioritise and deliver operational excellence solutions, including opportunities to leverage AI and intelligent automation to improve reliability and efficiency.
• Designs, develops and supports monitoring, observability, automation and AI-assisted operational solutions.
• This can include technologies such as Datadog, Splunk, machine learning models and agentic systems.
• Develops automation and intelligent workflows that optimise operational efficiency, accelerate issue resolution and reduce manual effort.
• Coordinates timely delivery of complex integration test environments supporting major business initiatives, analysing outcomes to identify and implement actions to reduce defects.
• Develops effective workarounds, self-service capabilities, knowledge assets and AI-enabled operational procedures for activities not yet fully automated, enabling associates and partners to resolve issues more efficiently.
• Maintains current knowledge across reliability engineering, cloud technologies, observability, AI and agentic operational practices.
• Provides technical guidance and coaching to less experienced Service Reliability Engineers.
• Facilitates Problem Management coordination.
• Works with Problem Record assignees to analyse Production Incidents after resolution; engages in Problem Analysis and solution design to prevent future reoccurrence.
• Works closely with peers in Application Services to reduce production failures and operational toil through proactive engineering, automation, AI-driven insights and continuous improvement.
• Recommends improvements to solution design, resilience and supportability.
• Gathers and analyses operational metrics, telemetry and service data to identify trends, predict potential issues and make data-driven recommendations.
• Leverages AI-assisted analysis where appropriate to accelerate root cause identification and resolution.
• Provides ongoing feedback on solution availability, reliability, supportability and operational maturity, identifying opportunities to enhance service outcomes through automation, observability and agentic capabilities.
• Responds to more complex and major Production Incidents; helps restore service or escalates in timely manner.
• Escalates complex problems to the Solutions Owner and/or Subject Matter Expert.
• Provides support to Incident Managers (IM’s) and Resolving Managers (RM’s).
• Works with IM’s and RM’s to ensure timely communication to the impacted parties during a major incident.
• Leverages business knowledge, technology background, and ITIL Service Management tools and processes (i.e. Change Management, Configuration Management, and Release Management) to ensure consistent approach and visibility to Event and Incident Management.
• Maintains a working knowledge of core Capital Group technologies, applications, business cycles and capabilities to assess the impact of technology events on the business and other support areas.
• Consistently applies Continuous Improvement methodologies, leveraging automation, AI and agentic engineering principles to eliminate toil, optimise operational processes and improve service reliability.
• Fosters a positive and motivating work atmosphere.
• Additional responsibilities as assigned.

Equal Opportunity Employer

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.

About Our People

Capital Group is one of the largest and most trusted financial companies in the world, with the goal of improving people's lives through successful investing. Our shared values of integrity, client focus, long-term view, diverse perspectives and community inspire our associates every day. A career at Capital Group means having countless opportunities to explore, grow and succeed. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Instagram, YouTube and Glassdoor.