Solutions Engineer ST FNC260401 001/01

Xcellink Pte Ltd; Singapore; On-site; SGD 70,000 - 100,000; Full time

Benefits offered by this job

On the job training

Real-life project experiences

Job summary

Xcellink Pte Ltd is hiring a Solutions Engineer to help design, develop and implement service offerings across IT domains. You will collaborate with internal teams and external partners to co-create market-relevant solutions, including pre-sales support and project coordination.

The role emphasizes learning from seniors, delivering real-world project outcomes, and staying current with industry trends. A proactive, analytical mindset and ownership of tasks are essential for success at Xcellink.

Qualifications

• Min 3-5 years of relevant IT/engineering experience.
• Higher Nitec/Diploma/Degree in IT-related field required.
• ITIL/Data Centre/Cybersecurity certifications are desirable.

Responsibilities

• Design and implement build models of service solutions under guidance from senior team members.
• Contribute to development of solution components (conceptualization, implementation, testing and documentation).
• Translate business requirements into technical requirements with supervision.
• Coordinate with partners/vendors; assist in workshops and meetings.
• Assist pre-sales with gathering technical requirements and preparing proposals and materials.
• Track project milestones and deliverables; assist in coordinating tasks across teams.
• Stay updated on new technologies and industry trends; contribute to innovation and best practices.
• Develop and maintain SOPs; support quality assurance and continuous improvement efforts.

Skills

IT fundamentals

Data interpretation

Analytical thinking

Structured approach

Self-improvement

Critical thinking

Ownership

Education

Higher Nitec / Diploma or Degree

IT certifications (ITIL, Data Centre, Cybersecurity)

Job description

The Solutions Engineer will support the design, development and implementation of service and solution offerings across the various IT domains under the umbrella of the organization’s business services.

This role is for a proactive, analytical thinker who thrives in technical and business environments and eager to learn from experienced seniors while contributing to projects in the real-world environment.

The Engineer will collaborate and engage with multiple parties ranging from internal stakeholders to external clients, partners, vendors to co-create solutions that are relevant with the needs of the market. Additional activities may include pre-sales support, and initiatives to drive operational excellence.

Technical Support & Solution Assistance

• Assist in the process of designing and implementing build models of service solutions, under guidance from senior team members.
• Support the development of solution components by contributing to conceptualization, implementation, testing and documentation.
• Help translate business requirements into technical requirements with supervision.

Partner Coordination Support

• Help maintain records and communications with technology partners and vendors.
• Participate in the identification and evaluation of solution providers and partners to support the overall development of service solutions.
• Assist in the preparation and conducting of workshops and meetings, with relevant stakeholders.

Pre-Sales & Consultation Support

• Collaborate with the sales & delivery teams to gather technical requirements.
• Contribute to the preparation of solutions presentations, proposals and any other relevant materials or tasks.

Project Coordination & Delivery Support

• Track project milestones and deliverables and assist in the coordination of execution of tasks across teams.
• Support the creation and development of project documentation.
• Help ensure documentation (e.g. designs, schedules, templates) aligns with project deliverables and goals.
• Support the transition from design to implementation by coordinating with customer success, service delivery and project teams.

Learning & Innovation

• Stay updated on new technologies and industry trends through events, training and research.
• Suggest ideas for improving existing solutions based on learning and observations
• Participate in internal innovation initiatives and brainstorming sessions.
• Stay updated with industry best practices and contribute to internal for the development and implementation of high-quality service standards.
• Learn from senior technical leaders through mentorship and shadowing
• Share knowledge and raise questions to grow technical and consulting skills

Operations Excellence Support

• Assist in monitoring and maintaining organizational processes to ensure service quality and efficiency.
• Help develop and document standard operating procedures (SOPs) and contribute to continuous improvement initiatives.
• Participate in quality assurance activities and identify areas for optimization.Support service delivery in awareness and implementation of best practices.
• Support compliance and performance management efforts.

Requirements

Education:

Min Higher Nitec in an IT-related major/ Diploma or degree

Relevant IT certifications such as ITIL, Data Centre, Cybersecurity related.

Experience

Min 3 to 5 years of working experience

Skills

• Possesses basic understanding of IT domains from end-user computing devices, cybersecurity, networking fundamentals (e.g. OSI model, configuration of operating systems, troubleshooting applications, cybersecurity threats and implications).
• Able to understand the context of data in the business environment and how to manipulate it where required.
• Analytical and critical in processing information by evaluating multiple perspectives and sources.
• Possesses the ability to take a structured and systematic approach to things
• Proactively identifies opportunities for self-improvement
• Comfortable with questioning assumptions and re-evaluating conclusions, and assessments.
• Takes ownership of tasks and follows through independently.

Benefits

• On the job training
• Real -life project experiences