Solution Enablement Manager

DHL; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

DHL Supply Chain is seeking a Solution Enablement Manager to drive warehouse systems excellence and operational transformation across multiple sites. You will lead WMS implementations, act as SME for warehouse tech, and champion best practices to enable exceptional customer service.

The role involves collaborating with Operations, IT, and Engineering, delivering training, and supporting governance and standardization across regional projects.

Qualifications

• Experience in Supply Chain, Logistics or Warehouse Operations.
• Experience leading system implementations or operational projects.
• Continuous Improvement experience (Lean, Six Sigma or similar is advantageous).
• Strong knowledge of Warehouse Management Systems.
• Strong stakeholder management and communication skills.
• Ability to influence cross-functional teams.
• Project management experience is highly desirable.
• Analytical mindset with excellent problem-solving skills.
• Comfortable supporting multiple sites and regional projects.

Responsibilities

• Lead WMS and operational systems implementation projects.
• Act as the subject matter expert for warehouse management systems.
• Support new customer implementations, testing and go-live activities.
• Develop and deliver user training and knowledge sharing.
• Coach and support site Super Users across multiple locations.
• Drive continuous improvement and process standardization.
• Analyse operational issues and recommend sustainable solutions.
• Collaborate with Operations, IT, Engineering and Project teams.
• Ensure governance, compliance and system best practices are maintained.
• Support business transformation and digitalisation initiatives.

Skills

Warehouse Management Systems

Stakeholder management

Project management

Lean Six Sigma

Cross-functional collaboration

Data analysis

Problem solving

Change leadership

Job description

About us

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results everyday.

As a Solution Enablement Manager, you will play a critical role in driving warehouse systems excellence, operational transformation, and continuous improvement across our operations. Acting as a trusted advisor to Operations, IT, Engineering, and cross-functional stakeholders, you will lead system implementations, champion best practices, and ensure the successful adoption of warehouse technologies that enable operational efficiency and exceptional customer service.

This role offers the opportunity to influence large-scale transformation initiatives, support multiple sites, and help shape the future of supply chain operations through innovation, collaboration, and operational excellence.

If you're passionate about warehouse technology, process improvement, and empowering teams to deliver their best, we'd love to hear from you.

Responsibilities

• Lead WMS and operational systems implementation projects.
• Act as the subject matter expert for warehouse management systems.
• Support new customer implementations, testing and go-live activities.
• Develop and deliver user training and knowledge sharing.
• Coach and support site Super Users across multiple locations.
• Drive continuous improvement and process standardization.
• Analyse operational issues and recommend sustainable solutions.
• Collaborate with Operations, IT, Engineering and Project teams.
• Ensure governance, compliance and system best practices are maintained.
• Support business transformation and digitalisation initiatives.

Requirements

• Experience in Supply Chain, Logistics or Warehouse Operations.
• Experience leading system implementations or operational projects.
• Continuous Improvement experience (Lean, Six Sigma or similar is advantageous).
• Strong knowledge of Warehouse Management Systems.
• Strong stakeholder management and communication skills.
• Ability to influence cross-functional teams.
• Project management experience is highly desirable.
• Analytical mindset with excellent problem-solving skills.
• Comfortable supporting multiple sites and regional projects.

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.