Software Technical Consultant

IS GLOBAL SERVICES PTE. LTD.; Singapore; On-site; SGD 47,000 - 74,000; Full time

Job summary

IS GLOBAL SERVICES PTE. LTD. invites applications for a Junior AIOM Software Technical Consultant to join our implementation team in Singapore.

The role suits early-career professionals with a solid IT infrastructure/monitoring foundation and strong willingness to learn AIOM platform configuration and delivery under senior guidance. You will assist in installing AIOM components, document monitoring scope, perform basic configuration tasks, support SIT/UAT, and help with health checks and

Qualifications

• Diploma or ITE in IT, Computer Engineering, or related field; relevant certifications considered.
• 0–2 years of relevant experience (internships, NOC, IT infra support) acceptable.
• Basic understanding of IT infrastructure monitoring concepts (events, alerts, metrics, thresholds).
• Familiarity with Windows/Linux OS, basic networking (TCP/IP, SNMP) and troubleshooting.
• Good written and verbal English communication; proactive and eager to learn.

Responsibilities

• Assist in installing and configuring AIOM components under supervision.
• Document monitoring scope, node lists, and configuration specs during requirements sessions.
• Perform basic configuration: node onboarding, policy setup, dashboards, and alerts templates.
• Support SIT/UAT: validate event flows, alerts, dashboards; log defects and track resolution.
• Assist with agent deployment across servers/network devices and health-check validation.
• Prepare and maintain basic docs: configuration notes, checklists, user guides.
• Provide first-level troubleshooting for monitoring issues post go-live; escalate complex issues.
• Participate in knowledge-sharing and training on AIOps concepts and OpenText AIOM.

Skills

IT monitoring basics

Windows/Linux basics

English communication

Willingness to learn

Education

Diploma or ITE in IT

Tools

OpenText AIOM exposure

Shell/Python scripting

Job description

Role Overview

We are seeking a Junior AIOM (OpenText AI Operations Management, formerly Operations Bridge) Software Technical Consultant to join our implementation team. This role is suited to a candidate early in their career who has a solid technical foundation in IT infrastructure/monitoring concepts and a strong willingness to learn AIOps platform configuration and delivery under the guidance of senior consultants. Exposure to OpenText AIOM or related monitoring/observability tools is an advantage but not mandatory — training will be provided.

Key Responsibilities

• Assist in installing and configuring AIOM components (Operations Agent, Operations Connector, event/metrics collection) under supervision.
• Support requirements-gathering sessions by documenting monitoring scope, node lists, and configuration specifications.
• Perform basic configuration tasks: node/policy onboarding, event correlation rule setup, dashboards, and notification templates.
• Support test execution (SIT/UAT) — validate event flows, alerts, and dashboards; log defects and track resolution.
• Assist with agent deployment across servers/network devices and basic health-check validation.
• Prepare and maintain basic documentation (configuration notes, deployment checklists, user guides).
• Provide first-level troubleshooting support for monitoring/alerting issues post go-live, escalating complex issues to senior consultants.
• Participate in internal knowledge-sharing and on-the-job training on AIOps concepts and OpenText AIOM tools.

Required Qualifications

• Diploma or ITE (Higher Nitec) in Information Technology, Computer Engineering, or a related field. Candidates without a formal IT diploma but with strong practical knowledge and/or relevant certification (e.g. CompTIA Network+, ITIL Foundation) will also be considered.
• 0–2 years of relevant experience — internships, attachments, NOC/monitoring desk, or IT infrastructure support experience are relevant.
• Basic understanding of IT infrastructure monitoring concepts (events, alerts, metrics, thresholds).
• Familiarity with Windows/Linux OS fundamentals, basic networking (TCP/IP, SNMP), and general troubleshooting.
• Good written and verbal communication skills in English.
• A proactive, detail-oriented attitude and willingness to learn new platforms and tools.
• Open to Singapore Citizens and Singapore Permanent Residents only.

Preferred / Advantageous

• Exposure to OpenText AIOM/Operations Bridge, SolarWinds, Nagios, Zabbix, PRTG, or similar monitoring/AIOps platforms (coursework, internship, or personal projects count).
• Basic scripting exposure (Shell, Python, or PowerShell) for automation tasks.
• ITIL Foundation certification (or in progress).
• Prior part-time/internship experience in an enterprise or government-related IT environment.
• Understanding of IT infrastructure and cloud infrastructure (e.g. AWS, Azure, GCP, virtualization) is a strong advantage.

Other Requirements

• Based in Singapore; willing to work on-site at client premises as required during implementation and go-live phases.
• Reports to a Senior Consultant / Project Lead.