Software Engineer (Java/SQL)

QUESS SELECTION & SERVICES PTE. LTD.; Singapore; On-site; SGD 38,000 - 69,000; Full time

Job summary

Quess Selection & Services, Singapore is seeking an IT Support Specialist to troubleshoot, diagnose, and resolve incidents escalated to the team. The role involves testing, documentation, and collaborating with IT users and teams to ensure service reliability.

The candidate will monitor performance, run SQL queries, perform data recovery, and assist with deployments while maintaining adherence to policy and SLA requirements.

Qualifications

• Diploma or degree in Information Technology, Info Systems, or equivalent.
• 2–3 years of IT industry experience with L2/L3 support, including Java programming.
• Proven experience in performing system and data recovery.
• Work with SQL queries and scripting.
• Familiar with Microsoft applications.

Responsibilities

• Troubleshoot, logs analysis, and diagnose issues escalated to the team.
• Participate in testing and error reproduction.
• Prepare solution and technical documents.
• Monitor performance, response time and utilization of service applications and components.
• Provide workaround, corrective fixes or data patches for incidents/problems.
• Assist with data extraction requests.
• Take ownership of incident/problem tickets until resolved and ensure SLA.
• Provide support during deployment activities.
• Collaborate with IT teams and users, and identify improvements.
• Work within controlled policies and procedures.

Skills

IT experience

L2/L3 Support

Java programming

SQL scripting

Microsoft applications

Education

Diploma/Degree in IT or Info Systems

Tools

Jira

AWS

Linux

Job description

PRIMARY RESPONSIBILITIES:

• Troubleshoot, logs analysis, and perform diagnosis on the Issues/Problems/Defects escalated to the team.
• Participate in testing and error reproduction.
• Prepare solution and technical documents.
• Monitoring of performance, response time and utilization of service application and its components.
• Provide workaround, corrective fixes or data patches for Incidents/Problems.
• Assist with data extraction requests.
• Take ownership of the Incidents/Problems tickets until resolved, and follow-up to ensure it is resolved within the SLA.
• Provide support during deployment activities.
• Able to work and collaborate with all relevant parties, IT teams and users.
• Able to identify improvements, come up with creative and effective solutions to identified system gaps.
• Ability and willingness to work within tightly controlled policies and procedures.

Key Requirements:

• Diploma/Degree holder in Information Technology, Info Systems or equivalent.
• 2 to 3 years experience working in IT industry and relevant experience in L2 and L3 Support (Java programming.
• Proven experience in performing system and data recovery
• Work with SQL queries and scripting.
• Familiar with Microsoft applications.

Knowledge on the following is preferred:

• Jira
• Understanding of AWS Amazon Web Services
• Linux

Rajkumar Renganathan

Quess Selection& Services, Singapore

EA Licence Number: 23C2060 Registration ID is R1983662
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