SOC Operations Specialist — Client-Facing Ops Lead

ARSLAN SRS PTE. LTD.; Singapore; On-site; SGD 61,000 - 64,000; Full time

Benefits offered by this job

14 Days Annual Leave

1 Day Birthday Leave

Comprehensive Medical Coverage

3-month confirmation

Job summary

ARSLAN SRS PTE. LTD. is hiring an Operations Specialist in Singapore to support site operations, manage escalations, and provide senior-level backup for SOC/GSOC functions.

The role focuses on coordinating daily operations, delivering updates during MBRs and QBRs with client stakeholders, and ensuring smooth handovers during periods of leave or peak demand. The position offers a competitive gross monthly salary.

Qualifications

• Proven SOC experience within a Security Operations Centre environment.
• Strong operational, cross-functional and leadership capabilities.
• Excellent communication and presentation skills for stakeholder engagement and reporting.

Responsibilities

• Partner with the Site Operations Manager to oversee daily ground operations and manage issue escalations.
• Lead operational updates and reporting during Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) with client stakeholders.
• Provide senior-level backup coverage for SOC / GSOC operations during manpower constraints.
• Assume Training Coordinator and Access Control Coordinator responsibilities during periods of extended leave.

Skills

SOC experience

Operational leadership

Stakeholder engagement

Communication skills

Reporting skills

Job description

ARSLAN SRS PTE. LTD. is hiring an Operations Specialist in Singapore to support site operations, manage escalations, and provide senior-level backup for SOC/GSOC functions.

The role focuses on coordinating daily operations, delivering updates during MBRs and QBRs with client stakeholders, and ensuring smooth handovers during periods of leave or peak demand. The position offers a competitive gross monthly salary.