Snow & Ski School GM: P&L, Programs & Partnerships

VAULT PERSONNEL PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

VAULT PERSONNEL PTE. LTD. is hiring for a senior operations leader to own the Snow P&L, design program architectures, and build partnerships with schools and enrichment buyers.

You will lead a five-person team across creative, marketing, programming, guest experience, and instruction, ensuring safety and high-quality experiences on-site. You will manage budgeting, scheduling, and day-to-day operations in a dynamic, physically active environment, collaborating across departments and maintaining a

Qualifications

• 7+ years in academy or program operations.
• Managed seasonal or flexible workforces to a certification standard.
• P&L or full budget ownership.
• Strong operational rigour: scheduling, quality control, safety.
• Demonstrated leadership and people management skills, including team supervision, coaching, and performance management.
• Experience in operations management, scheduling, and day-to-day coordination in a service, hospitality, sports, or leisure environment.
• Strong customer service and stakeholder management abilities, with a focus on safety, quality, and guest satisfaction.
• Business and financial acumen, including budgeting, revenue tracking, and basic data analysis for decision-making.
• Clear written and verbal communication skills, with the ability to collaborate across departments and present ideas effectively.
• Comfortable working in a dynamic, physically active environment and being present on-site during key operational hours, including weekends or holidays when needed.
• Ability to work independently, prioritize multiple tasks, and adapt to evolving business needs in a fast-paced setting.

Responsibilities

• Own the Snow P&L and revenue targets.
• Design term-based program architecture including children's progression levels and camps.
• Build school partnerships as a recurring B2B2C channel.
• Own re-enrolment: term-end conversion is key.
• Own snow memberships and packages sold by the BU team.
• Lead and develop a team of five: creative, marketing, programming & community, guest experience, instruction; KPIs cascaded from BU priorities.
• Rosters and timesheets run through the central scheduling function; GX crew take shift commands from the MOD.
• Uphold safety and instruction standards with Facilities lead and MODs; safety on the floor is absolute.
• Plan maintenance windows with Facilities around program calendars.

Skills

P&L ownership

Budget management

Leadership

Team supervision

Scheduling

Operations management

Customer service

Data analysis

Communication

On-site presence

Education

Sports management degree

Leisure management degree

Business degree

Equivalent experience

Tools

Scheduling software

CRM tools

Reporting tools

Job description

VAULT PERSONNEL PTE. LTD. is hiring for a senior operations leader to own the Snow P&L, design program architectures, and build partnerships with schools and enrichment buyers.

You will lead a five-person team across creative, marketing, programming, guest experience, and instruction, ensuring safety and high-quality experiences on-site. You will manage budgeting, scheduling, and day-to-day operations in a dynamic, physically active environment, collaborating across departments and maintaining a