Programme Operations Lead: Enrolment & Family Experience

EtonHouse International Holdings Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

EtonHouse International Holdings Pte Ltd is seeking a Programme Operations Manager to lead enrolment, oversee the family journey, and ensure programme quality across China. The role supervises two part-time Parent Liaisons and collaborates with marketing, operations and external partners to ensure smooth handovers and reliable information.

You will build operating systems, track leads and enrolments, and translate partnerships into practical programme plans, ensuring timely communication and

Qualifications

• At least five years of relevant experience in programme operations, admissions or enrolment, customer service, parent relations, or another service-delivery environment.
• At least a diploma or bachelor’s degree in business administration, education, hospitality, marketing, communications, operations management or a related discipline; equivalent relevant experience may be considered.
• Demonstrated experience managing the end-to-end customer or family journey, including enquiries, conversion, onboarding, ongoing communication and issue resolution.
• Experience supervising, coaching or coordinating team members, including allocating work, monitoring follow-ups and maintaining service standards.
• Proven ability to design and maintain practical operating processes, trackers, checklists and cross-functional workflows.
• Strong spreadsheet capability, including maintaining structured data, monitoring pipelines and capacity, producing operational reports, and identifying follow-up actions.

Responsibilities

• Lead enquiry conversion by supervising and supporting two part-time Parent Liaisons and ensuring timely follow-ups.
• Oversee the parent experience from enrolment through programme completion with clear, proactive communication.
• Build and maintain essential operating systems, trackers, and workflows to run the programme.
• Coordinate programme delivery in China, ensuring staffing, safeguarding, deadlines and quality standards.
• Support events and business development by translating partnerships into practical programme plans.

Education

Diploma or bachelor’s degree

Tools

Spreadsheets

Job description

EtonHouse International Holdings Pte Ltd is seeking a Programme Operations Manager to lead enrolment, oversee the family journey, and ensure programme quality across China. The role supervises two part-time Parent Liaisons and collaborates with marketing, operations and external partners to ensure smooth handovers and reliable information.

You will build operating systems, track leads and enrolments, and translate partnerships into practical programme plans, ensuring timely communication and