Engineer / Technical Officer / Technician, Facility Management

Keppel DC Singapore 2 Pte Ltd; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

Keppel (Infrastructure Division) is seeking a Customer Service professional to support data center operations in Singapore. The role emphasizes maintaining uptime for critical M&E systems, handling daily walkthroughs, and coordinating with subcontractors within the CE domain.

You will monitor alarms, manage environmental checks, and ensure safety policies are followed while communicating escalations and updates to the Operation Lead and Manager. Shift work and weekend coverage are required.

Qualifications

• ITE/Nitec/Diploma in Electrical or Mechanical Engineering, Facilities Management or equivalent.
• Strong understanding of electrical and mechanical systems used in a data center.
• Experience with control equipment, PLCs, building management systems and data center integration.
• Proficient in Microsoft Word, Excel, Outlook; SharePoint preferred.
• Excellent written and spoken English, 3–5+ years in data center/critical environment.
• Able to work rotating shifts, weekends and public holidays.

Responsibilities

• Maintain positive relations with internal and external clients.
• Respond to customer service requests and emergency calls during shift work.
• Support daily DC operations and preventive maintenance for 100% uptime of critical M&E systems.
• Record faults, inspect M&E equipment, and report issues with escalation as needed.
• Monitor FOC, alarms (EPMS, BMS, Fire), and contain faults with timely updates.
• Perform daily checklists and ensure all critical systems are in proper condition.
• Induct subcontractors, review MSDS and risk assessments for safety compliance.
• Maintain logs of instrument readings, stock levels, and incident reports.
• Handover to Shift Duty Technician with outstanding issues; file incidents and reports.

Skills

Electrical knowledge

Mechanical knowledge

Data center operations

Shift work

MS Office Suite

English proficiency

Education

ITE/Nitec/Diploma in Electrical or Mechanical Engineering, Facilities Management

Tools

Microsoft Office

SharePoint

BMS/EPMS systems

Job description

JOB DESCRIPTION

Customer Service

Maintain a positive and professional working relationship with internal and external clients. Respond to customer service requests in a timely manner. Respond to emergency calls (during shift work). Maintain Data Center Systems Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the Dc critical M&E systems. Conduct daily walkthrough of DC to record and report any faults or defects detected and take down record of M&E equipment. Ensure that the FOC is monitored and manned at all times and that EPMS, BMS, and Fire System alarms are responded to in a timely manner; contain/isolate the fault identified and provide impromptu escalations/updates base on escalation plan laid. Conduct daily routine checklist to ensure no environmental abnormalities and all critical M&E related systems are in good working condition. Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain. Review subcontractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures. Maintain log and records of instrument readings, equipment and consumable stock level. Report all unlocked doors and racks to the security control. Briefing and handover to Shift Duty Technician on all outstanding issues and Standing Instructions from the Operation Lead / Assistant Manager / Manager. Incidents and field service reporting and filing. Adherence to all quality, health & safety, and environmental policies within the CE domain. Comply to site required policies, guidelines and practices.

JOB REQUIREMENTS

Qualified candidates will possess the following:

• ITE/Nitec/Diploma in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required.
• An excellent understanding and experience of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air handling units, Chilled water plant, CRAC units, Fire Alarm systems, and Fire Suppression systems.
• Experience of complex automatic control equipment, including relay logic, programmable logic controllers (PLC's), building management systems, and their integration with the data center infrastructure.
• Advanced knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred.
• Proficiency in both written and spoken English.
• 3 to 5 or more years of experience in a data center or other Critical Environment required (preference is given to data center, hospital, pharmaceutical production or power plant experience).
• Working knowledge of mechanical, electrical, life safety monitoring and control systems typically used in critical environments.
• Proficient knowledge of HVAC and/or Electrical Systems. Team Lead shall be proficient in both Electrical and Mechanical.
• Able to work rotating shifts and on weekends/public holidays.

BUSINESS SEGMENT Connectivity PLATFORM Operating Division

Keppel is a global asset manager and operator headquartered in Singapore. With operations in more than 20 countries worldwide, we provide innovative solutions that address some of the world's most pressing needs across the energy transition, rapid urbanisation, and increasing digitalisation. With sustainability at the core of our strategy, Keppel harnesses the strengths and expertise of our business units to develop, operate and maintain real assets, which provide diverse solutions that are good for the planet, for people and for the Company. Keppel actively seeks out bright and dynamic individuals to join our talent pool. We offer our employees opportunities to grow and shape their careers, across the geographies in which we operate. Be part of our Keppel family today. Find out how Keppel is committed to shaping a brighter, better tomorrow, and building a sustainable future for all.