SMB Growth & Commercial Programs Manager

BAM Ventures; Singapore; Hybrid; SGD 120,000 - 210,000; Full time

Job summary

PayPal is seeking a commercially minded SMB Growth Manager to lead growth initiatives across the IGM SMB region. The role emphasizes cross-functional collaboration with Product, Marketing, Sales, and Operations to drive acquisition, activation, retention, and revenue growth.

You will analyze the SMB customer lifecycle, design scalable programs, and optimize vendor operating models while partnering with regional markets to deliver measurable impact.

Qualifications

• 3+ years in business strategy, growth, or commercial roles.
• Strong analytical and data-driven decision-making.
• Proven ability to lead cross-functional teams and influence senior stakeholders.
• Experience with vendor management and operating model design.

Responsibilities

• Lead growth initiatives across the SMB lifecycle, leveraging product, pricing, marketing, sales, support, and operations.
• Analyze end-to-end customer journey to identify growth opportunities and drive programs.
• Collaborate with Product, Marketing, Sales, and regional teams to deliver revenue growth.
• Design and execute go-to-market programs to drive TPV, engagement, and revenue.
• Understand SMB customer needs and market dynamics to inform scalable strategies.
• Develop vendor operating models for scalable SMB segments and optimize performance.
• Manage vendor relationships, onboarding, governance, and KPI tracking.
• Monitor key metrics and provide regular performance updates to senior leadership.
• Drive adoption and cross-sell of new products in partnership with stakeholders.
• Create customer segmentation frameworks to optimize growth initiatives.
• Stay informed on fintech trends and competitive developments.

Skills

Commercial acumen

Analytical thinking

Cross-functional leadership

Strategic thinking

Relationship building

Education

Bachelor’s degree or equivalent

Job description

PayPal is seeking a commercially minded SMB Growth Manager to lead growth initiatives across the IGM SMB region. The role emphasizes cross-functional collaboration with Product, Marketing, Sales, and Operations to drive acquisition, activation, retention, and revenue growth.

You will analyze the SMB customer lifecycle, design scalable programs, and optimize vendor operating models while partnering with regional markets to deliver measurable impact.