Global Strategic Accounts Leader

PayPal; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work location

Job summary

PayPal is seeking a seasoned professional to manage day-to-day operational merchant relationships and support account managers in strategic initiatives. You will collaborate with Onboarding, Solutions Architect, and Engineering teams to ensure smooth integrations and drive customer satisfaction.

This role emphasizes retention and revenue growth through effective relationship management, process improvements, and data-driven insights.

Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities

• Manage day-to-day operational merchant relationships, addressing questions and involving support as needed.
• Support Account Manager with operational and administrative tasks to ensure account success.
• Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration.
• Drive net new business prospecting and support Account Manager’s prospecting efforts.
• Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.

Job description

PayPal is seeking a seasoned professional to manage day-to-day operational merchant relationships and support account managers in strategic initiatives. You will collaborate with Onboarding, Solutions Architect, and Engineering teams to ensure smooth integrations and drive customer satisfaction.

This role emphasizes retention and revenue growth through effective relationship management, process improvements, and data-driven insights.