Smart Home Operations Executive

KOBLE SG PRIVATE LIMITED; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

KOBLE SG PRIVATE LIMITED in Singapore is seeking a hands-on project and after-sales coordinator who owns the client after handover. You will diagnose faults remotely, decide the appropriate response, and coordinate with technicians for service, replacements and repairs.

You will also manage stock levels, raise replenishments, and keep records for every client. The role requires an electrical/service background, strong language skills, and comfort with customers’ homes.

Qualifications

• Hands-on service or electrical background.
• Ability to diagnose faults over the phone.
• Organised with stock management and client coordination.
• Comfortable dealing with customers in homes.
• Class 3 licence required; site presence when needed.
• Proficient in Excel.

Responsibilities

• Prepare client proposal.
• Schedule and manage ongoing sites.
• Provide periodic updates to clients.
• Receive and triage client enquiries and faults.
• Diagnose remotely and decide the response (video call or technician).
• Coordinate warranty claims, replacements and repairs with technicians and suppliers.
• Keep service and fault records for every client.
• Attend site when the team is stretched and provide on-site troubleshooting.

Skills

Remote diagnosis

Customer service

Organised

On-site readiness

Class 3 licence

Excel

Tools

Excel

Job description

About the role

We fit out homes across Singapore with smart lighting, switches, curtains, aircon control, locks and security. Once a system is handed over, this role owns the client.

You take the enquiry, work out what's actually wrong — usually over the phone — and decide the right response: talk them through it, send a technician, or raise a warranty claim. You'll also run the stock, so the install team never turns up to a site missing a part.

You need a hands-on background for this, but not because you'll be on the tools all day. You need it because you can't diagnose a fault over the phone if you've never fixed one.

Project Management

• Prepare client proposal
• Schedule and manage ongoing sites
• Provide Periodic Update to clients

After-sales

• Receive and triage client enquiries and reported faults

• Diagnose remotely and decide the response — walk them through it via video call or book a technician

• Coordinate warranty claims, replacements and repairs with our technicians and suppliers

• Keep proper service and fault records for every client

• Attend site yourself when the team is stretched — switch and driver replacement, reconfiguration, on-site troubleshooting

Inventory

• Monitor stock levels against the project pipeline and forecast what's coming
• Raise purchase and replenishment requests before things run out
• Receive and verify incoming goods against orders and delivery documents
• Prepare and issue stock to each project
• Run periodic stock counts and reconcile discrepancies

What we're looking for

• Good command of language

• Hands-on service or electrical background — enough to diagnose a fault down the phone

• Organised. You'll be running stock against a live pipeline, and a missed reorder stops a site

• Good with clients in their homes, including the unhappy ones

• Class 3 licence, and willing to attend site when we're short-handed

• Comfortable in Excel