Smart Home After-Sales & Inventory Executive

KOBLE SG PRIVATE LIMITED; Singapore; On-site; SGD 33,000 - 61,000; Full time

Job summary

Koble SG Private Limited is seeking an after-sales specialist to handle client enquiries, diagnose faults remotely, and coordinate on-site support as needed in Singapore.

You will manage stock, coordinate with technicians and suppliers, and keep accurate service records to ensure smooth project handovers and customer satisfaction.

Qualifications

• Good command of language.
• Hands-on service or electrical background to diagnose a fault over the phone.
• Organised approach to stock and project pipelines.
• Comfortable with clients in their homes, including unhappy ones.
• Class 3 licence and willingness to attend site when short-handed.
• Comfortable using Excel.

Responsibilities

• Receive and triage client enquiries and reported faults.
• Diagnose remotely and decide the response – walk them through it via video call or book a technician.
• Coordinate warranty claims, replacements and repairs with technicians and suppliers.
• Keep proper service and fault records for every client.
• Attend site when the team is stretched – switch/driver replacement, on-site troubleshooting.
• Monitor stock levels against the project pipeline and forecast stock.
• Raise purchase and replenishment requests before items run out.
• Receive and verify incoming goods against orders and delivery documents.
• Prepare and issue stock to each project.
• Run periodic stock counts and reconcile discrepancies.

Skills

Customer service

Remote fault diagnosis

Organised

Client interaction in homes

Excel

Tools

Excel

Job description

About the role

We fit out homes across Singapore with smart lighting, switches, curtains, aircon control, locks and security. Once a system is handed over, this role owns the client.

You take the enquiry, work out what's actually wrong - usually over the phone - and decide the right response: talk them through it, send a technician, or raise a warranty claim. You'll also run the stock, so the install team never turns up to a site missing a part.

You need a hands‑on background for this, but not because you'll be on the tools all day. You need it because you can't diagnose a fault over the phone if you've never fixed one.

After‑sales

• Receive and triage client enquiries and reported faults
• Diagnose remotely and decide the response - walk them through it via video call or book a technician
• Coordinate warranty claims, replacements and repairs with our technicians and suppliers
• Keep proper service and fault records for every client
• Attend site yourself when the team is stretched - switch and driver replacement, reconfiguration, on‑site troubleshooting

Inventory

• Monitor stock levels against the project pipeline and forecast what's coming
• Raise purchase and replenishment requests before things run out
• Receive and verify incoming goods against orders and delivery documents
• Prepare and issue stock to each project
• Run periodic stock counts and reconcile discrepancies

What we're looking for

• Good command of language
• Hands‑on service or electrical background - enough to diagnose a fault down the phone
• Organised. You'll be running stock against a live pipeline, and a missed reorder stops a site
• Good with clients in their homes, including the unhappy ones
• Class 3 licence, and willing to attend site when we're short-handed
• Comfortable in Excel