Shop Manager

LEGEND HAIR SALON; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

LEGEND HAIR SALON in Singapore is seeking a senior salon manager to lead all operational aspects of the hairdressing shop and drive sales and service performance.

You will inspire and guide a team to achieve business targets while delivering exceptional customer experiences in a fast-paced environment with a professional service approach.

Qualifications

• Minimum 10 years of hairdressing experience.
• Strong customer service skills with a professional attitude in client interactions.

Responsibilities

• Lead and motivate shop staff to achieve sales and service targets through effective team management and coaching
• Manage daily shop operations to ensure smooth workflow and optimal customer service delivery
• Drive sales performance by implementing strategies that enhance customer engagement and satisfaction
• Deliver professional and consistent service standards to maintain high customer retention and positive brand reputation
• Adapt to fast-paced work conditions while maintaining passion and commitment to customer service excellence
• Follow and adhere to the established work schedule, including weekends and public holidays as required
• Collaborate with supervisors and accept guidance to continuously improve shop operations and service quality

Skills

Leadership

Customer service

Operations management

Sales strategy

Team coaching

Job description

Job Summary

You will lead and manage all operational aspects of a hairdressing shop, driving sales and service performance while inspiring and guiding your team to achieve business targets. This role requires delivering exceptional customer experiences in a fast-paced environment with a professional service approach.

Responsibilities

• Lead and motivate shop staff to achieve sales and service targets through effective team management and coaching
• Manage daily shop operations to ensure smooth workflow and optimal customer service delivery
• Drive sales performance by implementing strategies that enhance customer engagement and satisfaction
• Deliver professional and consistent service standards to maintain high customer retention and positive brand reputation
• Adapt to fast-paced work conditions while maintaining passion and commitment to customer service excellence
• Follow and adhere to the established work schedule, including weekends and public holidays as required
• Collaborate with supervisors and accept guidance to continuously improve shop operations and service quality

Required competencies and certifications

Minimum 10 years of hairdressing experience

Preferred competencies and qualifications

Demonstrated ability to manage shop operations and lead teams to meet business objectivesStrong customer service skills with a professional attitude in client interactions