Shift Leader, Restaurant Operations & Service Excellence

POT LUCK F & B SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

POT LUCK F&B SINGAPORE PTE. LTD. is seeking a capable supervisor to assist in the overall management of restaurant operations and to supervise and coordinate assigned shifts with daily pre-operation meetings.

The role involves observing and teaching staff to uphold service standards, ordering daily supplies, ensuring quality and cash-handling compliance, and fostering positive team relationships to achieve shared goals. Additional admin duties may be required.

Responsibilities

• Assist in overall management of the restaurant operations
• Supervise and coordinate assigned shift; conduct daily pre-operation meeting
• Observe, teach and correct staff's service standards
• Order daily supplies
• Ensure adherence to quality expectations and standards
• Ensure compliance with company cash handling policy and procedures
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
• Plan duty roster
• Check on staff punctuality and discipline
• Handle customer enquiries and complaints
• Handle administration and paperwork
• Perform other reasonable job duties as requested by Supervisors

Job description

POT LUCK F&B SINGAPORE PTE. LTD. is seeking a capable supervisor to assist in the overall management of restaurant operations and to supervise and coordinate assigned shifts with daily pre-operation meetings.

The role involves observing and teaching staff to uphold service standards, ordering daily supplies, ensuring quality and cash-handling compliance, and fostering positive team relationships to achieve shared goals. Additional admin duties may be required.