ServiceNow Network & CMDB Onboarding Engineer

Optimum Solutions (Singapore) Pte Ltd.

Singapore

On-site

SGD 90,000 - 130,000

Full time

4 days ago

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Job summary

Optimum Solutions (Singapore) Pte Ltd. seeks a delivery-focused Network Engineer to support the Enterprise Service Management onboarding onto ServiceNow, driving network discovery and CMDB validation for 450+ devices.

The role requires a degree in Computer Science or IT and at least five years in network engineering or ITSM with CMDB. Experience with ServiceNow Discovery and Service Mapping is essential, along with strong CMDB data modelling and CI relationships.

Qualifications

Minimum 5 years of hands-on experience in network engineering or operations with ITSM and CMDB.
Demonstrated working experience in ServiceNow Discovery and Service Mapping.
Solid understanding of CMDB data models, CI relationship mapping, and data-quality governance.

Responsibilities

Execute network discovery across a 450+ device estate using ServiceNow Discovery and Service Mapping.
Validate, reconcile, and remediate CMDB data and relationships for network assets.
Onboard network infrastructure and dependencies into ServiceNow with accurate mappings and attributes.
Define, configure, and refine discovery patterns, probes, and credentials for repeatable network discovery.
Proactively troubleshoot discovery gaps and data-quality issues.
Document onboarding workflows, discovery configurations, and CMDB data standards for handover to operations.