ServiceNow Developer (AI Experience)

Avensys Consulting; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Attractive benefits

Collaborative work environment

Strong career progression

Job summary

Avensys Consulting Pte Ltd in Singapore seeks an experienced ServiceNow Developer with 5–6 years of hands-on development, customization and implementation, including AI features. You will work on ITSM, ITOM, HRSD, CSM, or custom apps, integrating AI capabilities and building REST/SOAP integrations.

The role involves collaborating with consultants and stakeholders to deliver scalable ServiceNow solutions, leveraging Flow Designer and IntegrationHub for automation and enhanced user experience.

Qualifications

• 5–6 years of hands-on ServiceNow development experience.
• Experience with Business Rules, Client Scripts, Script Includes, UI Policies, and ACLs.
• Experience with Flow Designer, IntegrationHub, and REST/SOAP APIs.
• Hands-on exposure to ServiceNow AI capabilities, including Now Assist, GenAI, Virtual Agent, or Predictive Intelligence.
• Understanding of AI/LLM integration, prompt engineering, and workflow automation.
• CSA certification preferred; CAD certification is an advantage.

Responsibilities

• Design, develop, customize, and implement ServiceNow applications and solutions.
• Work on ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or custom applications.
• Implement and configure AI capabilities such as Now Assist, Generative AI, Virtual Agent, AI Search, and Predictive Intelligence.
• Integrate AI/GenAI capabilities into ServiceNow workflows to automate processes and improve user experience.
• Develop and maintain REST/SOAP integrations with external systems.
• Work with Flow Designer, IntegrationHub, and Service Catalog.
• Troubleshoot, debug, and optimize ServiceNow applications for performance and scalability.
• Collaborate with functional consultants, architects, and business stakeholders.

Skills

ServiceNow development

Scripting (Business Rules, Client S Js

UI Policies & ACLs

Flow Designer & IntegrationHub

REST/SOAP APIs

AI capabilities in ServiceNow

AI/LLM integration & prompt eng.

Education

CSA certification

CAD certification

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are looking for an experienced ServiceNow Developer with 5–6 years of hands‑on experience in ServiceNow development, customization, and implementation, along with exposure to AI‑powered capabilities. The ideal candidate should have strong expertise in ServiceNow modules, scripting, integrations, and workflow automation, with practical experience in leveraging AI features to enhance platform capabilities.

Key Responsibilities

• Design, develop, customize, and implement ServiceNow applications and solutions.
• Work on ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or custom applications.
• Implement and configure AI capabilities such as Now Assist, Generative AI, Virtual Agent, AI Search, and Predictive Intelligence.
• Integrate AI/GenAI capabilities into ServiceNow workflows to automate processes and improve user experience.
• Develop and maintain REST/SOAP integrations with external systems.
• Work with Flow Designer, IntegrationHub, and Service Catalog.
• Troubleshoot, debug, and optimize ServiceNow applications for performance and scalability.
• Collaborate with functional consultants, architects, and business stakeholders.

Required Skills

• 5–6 years of hands‑on ServiceNow development experience.
• Experience with Business Rules, Client Scripts, Script Includes, UI Policies, and ACLs.
• Experience with Flow Designer, IntegrationHub, and REST/SOAP APIs.
• Hands‑on exposure to ServiceNow AI capabilities, including Now Assist, GenAI, Virtual Agent, or Predictive Intelligence.
• Understanding of AI/LLM integration, prompt engineering, and workflow automation.
• ServiceNow CSA certification is preferred; CAD certification is an advantage.

WHAT’S ON OFFER:

• You will be remunerated with an excellent base salary and entitled to attractive company benefits.
• Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

CONSULTANT DETAILS:

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

WHAT’S ON OFFER:

• You will be remunerated with an excellent base salary and entitled to attractive company benefits.
• Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

CONSULTANT DETAILS:

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.