ServiceNow Developer

STARHUB LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

STARHUB LTD. seeks a ServiceNow Developer with 1–3 years of hands-on experience to perform basic administration and advanced platform development under guidance.

You will collaborate with architects to build workflows using Now Assist and Flow Designer, driving AI-powered automation and scalable, clean solutions. You will implement end-to-end automations, support GenAI feature rollouts, and enhance UI/UX with Configurable Workspaces and Service Portal.

Qualifications

• 1–3 years of ServiceNow experience with a strong grasp of the data model and security (ACLs).
• Proficient in JavaScript and Web Technologies (HTML/CSS). Familiarity with the ServiceNow Glide API.

Responsibilities

• Build and maintain end-to-end automations using Flow Designer and IntegrationHub to streamline ITSM and CSM processes.
• Support the rollout of GenAI features, including Virtual Agent enhancements and automated case summarization.
• Develop and configure intuitive interfaces in Configurable Workspaces and the Service Portal.
• Assist in the health and governance of the CMDB, ensuring CI data is accurate and aligned with Service Mapping goals.
• Participate in sprint planning and migrate legacy processes into ServiceNow.

Skills

ServiceNow

JavaScript

Flow Designer

Now Assist

CMDB

Glide API

Education

CSA - ServiceNow Certified System Administrator

Tools

Flow Designer

IntegrationHub

Service Portal

Configurable Workspaces

Job description

Position Overview

The ServiceNow Developer with 1 to 3 years of experience performsbasic administration as well as advanced platform development under guidance. Thedeveloper will work closely with Senior Architect and Senior Service Developer tobuild next-generation workflows using Now Assist and Flow Designer.ServiceNow developer is expected to be passionate about AI, automation, andbuilding clean, scalable solutions.

Key Responsibilities

• Workflow Development: Build and maintain end-to-end automations using Flow Designer and IntegrationHub to streamline ITSM and CSM processes.
• Now Assist Adoption: Support the rollout of GenAI features, including Virtual Agent enhancements and automated case summarization, ensuring high accuracy and user satisfaction.
• UI/UX Enhancement: Develop and configure intuitive interfaces in Configurable Workspaces and the Service Portal.
• CMDB Maintenance: Assist in the health and governance of the CMDB, ensuring CI data is accurate and aligned with our Service Mapping goals.
• Continuous Improvement: Participate in sprint planning and contribute to the "sharp decommissioning" of legacy systems by migrating processes into ServiceNow.

Required Technical Skills

• Core Foundation: 1–3 years of ServiceNow experience with a strong grasp of the data model and security (ACLs).
• Scripting: Proficient in JavaScript and Web Technologies (HTML/CSS). Familiarity with the ServiceNow Glide API.
• Automation: Hands-on experience with Flow Designer is essential; experience with IntegrationHub is a significant plus.
• Certifications:
• Required: ServiceNow Certified System Administrator (CSA).
• Highly Preferred: Certified Application Developer (CAD) or Micro-certifications in Now Assist or Flow Design.