ServiceNow Consultant, Senior Associate/ Assistant Manager

KPMG (Singapore); Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Take Charge: Flexi-work

Diversity & Inclusion initiatives

Job summary

KPMG in Singapore seeks a ServiceNow Consultant, Senior Associate/Assistant Manager to lead technical delivery of ServiceNow solutions across ITSM, ITOM, and CSM. You will collaborate with IT and business stakeholders, gather requirements, design architecture, and guide a team of developers through implementation and testing.

The role emphasizes strong communication, stakeholder management, and the ability to balance business needs with platform standards.

Qualifications

• 3–5 years delivering end-to-end ServiceNow implementations.
• Experience analyzing requirements and translating them into ServiceNow solutions.
• Experience with ITSM/ITOM/CSM or related ServiceNow workflows.

Responsibilities

• Serve as the key technical resource for configuring, developing, and maintaining the ServiceNow platform.
• Act as primary technical POC for projects and guide requirements gathering.
• Lead a team of developers to convert requirements into user stories and test solutions.
• Provide technical and user training to clients on the platform.
• Design and develop solutions within ServiceNow including apps, forms, flows, UI policies, and business rules.
• Troubleshoot and provide advanced support for ServiceNow applications.
• Participate in discovery sessions and process definitions with the team.

Skills

Communication

Stakeholder management

Analytical skills

Problem solving

Requirements gathering

Education

Bachelor's degree in Information Technology/CS/Engineering

Tools

ServiceNow

REST/SOAP

IntegrationHub

MID Server

Job description

Select how often (in days) to receive an alert:

ServiceNow Consultant, Senior Associate/ Assistant Manager

Work Type: Permanent

Start Date for Applications: 24 Oct 2026

Closing Date for Applications:

KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 138 countries and territories with more than 276,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

Job Description

At KPMG, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, working across functional sectors, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re proud of our culture – it’s one that recognises hard work, encourages new ways of thinking and embraces diversity and inclusion. We have an innovative spirit which inspires what we do and how we do it – striving to be better lies at the heart of who we are.

As a key member of the ServiceNow team at KPMG, you will be at the forefront of transforming IT services and solutions. Your role will be pivotal in advising both IT and business stakeholders, leveraging the ServiceNow platform to meet their needs.

Your ability to communicate effectively with both technical and non-technical stakeholders will be key to your success in this role. You will be expected to have a deep understanding of the ServiceNow platform and its capabilities to offer strategic guidance and support to our clients as well as a deep understanding of how technology is delivered within an IT function including operating model and strategy.

ServiceNow team members regularly interact with C-Suite clients, such as Chief Executive Officer (CEO), Chief Information Security Officer (CISO), Chief Information Officer (CIO), Chief Operating Officer (COO), Chief Risk Officer (CRO) and their direct reports. Hence, a client centric mind-set, understanding of IT within a Business context, and well-developed communication skills are desirable.

The Role:

• Serving as the key technical resource for the configuration, development, support, and maintenance of the ServiceNow platform. The successful candidate will have fluency In ServiceNow base platform, with the ability to learn and adapt to other areas of the platform per the needs of the engagement.
• Serving as primary technical point-of-contact for projects
• Leading the efforts and provide guidance in requirements gathering and developing/documenting process workflows.
• Defining technical solutions for architecture and design that are aligned with the client's business problems and ServiceNow implementation best practices.
• Leading a team of developers to convert requirements into user stories, create solutions, review development, and perform testing.
• Provide both technical and non-technical training to clients for the implemented solutions as built on the platform
• Designing and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, flow, workflow, UI policies, UI actions, business rules, ACLs, UI Builder, and any other configurations required to support client processes.
• Providing advanced support for ServiceNow by troubleshooting a variety of application problems, implementing bug fixes, and performing root cause analysis
• Participating in the discovery sessions and process definitions with team lead and other developers

Job Requirements

• Bachelor’s degree in Information Technology, Management Information Systems, Computer Science, Engineering, Business Information Systems, or a related discipline, or equivalent relevant professional experience.
• ServiceNow Certified System Administrator (CSA) certification. Relevant Certified Implementation Specialist (CIS) certifications would be advantageous.
• Relevant 3–5 years of experiences delivering end-to-end ServiceNow implementations, with experience spanning both functional analysis and technical implementation activities.
• Demonstrated ability to work directly with business stakeholders and process owners to understand business challenges, gather and analyse requirements, facilitate workshops, and translate requirements into effective ServiceNow solutions.
• Strong understanding of business process analysis and design, with the ability to map current-state and future-state processes and identify opportunities for workflow optimisation, automation, and platform enablement.
• Experience developing user stories, acceptance criteria, process flows, functional requirements, and solution design documentation, and working with development teams to ensure accurate implementation.
• Experience with one or more ServiceNow product areas such as ITSM, ITOM, CSM, HRSD, SPM, SecOps, Integrated Risk Management, or other ServiceNow workflow solutions would be advantageous.
• Experience with technologies relevant to ServiceNow integrations, including REST/SOAP web services, SSO, SAML, OAuth, LDAP, JDBC and integration patterns. Experience with IntegrationHub and MID Server would be advantageous
• Strong understanding of how to implement complex SaaS solutions, with the ability to balance business requirements, user experience, technical feasibility, platform standards, and long-term maintainability.
• Excellent communication, facilitation, stakeholder-management, analytical, and problem-solving skills, with the ability to communicate effectively with both business and technical audiences.
• Ability to quickly understand new business domains, industry processes, ServiceNow products, and technical concepts, and apply that understanding in a client delivery environment.
• Demonstrated ability to evaluate business requirements critically, propose alternative solutions, and provide recommendations that align with business objectives and platform best practices.
• Deep knowledge and experience in understanding customer requirements necessary to successfully implement a complex SaaS solution including a strong appreciation for understanding business contexts within technical requirements.

#LI-JL2

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.