ServiceNow Consultant, Senior Associate / Assistant Manager

KPMG SERVICES PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

KPMG SERVICES PTE. LTD. seeks a skilled ServiceNow professional to guide IT strategy and delivery for clients. You will configure, develop, and support the ServiceNow platform while collaborating with IT and business stakeholders to deliver effective solutions.

You will lead technical teams, gather requirements, design workflows, and train clients on implementations, ensuring alignment with best practices and client processes.

Qualifications

• Bachelor’s degree in IT or related field or equivalent experience.
• ServiceNow CSA certification; CIS certifications are advantageous.
• 3–5 years delivering end-to-end ServiceNow implementations across both functional and technical activities.
• Ability to work with business stakeholders to gather, analyze, and translate requirements.
• Strong knowledge of ITSM/ITOM/CSM or related ServiceNow areas.

Responsibilities

• Serve as the key technical resource for ServiceNow configuration, development, support, and maintenance.
• Lead requirements gathering and document process workflows.
• Define technical solutions aligned with client problems and best practices.
• Lead a team of developers to transform requirements into stories and review work.
• Provide technical and non-technical training to clients on the platform.
• Design and develop solutions including forms, flows, UI policies, ACLs, and integrations.
• Troubleshoot issues and perform root cause analysis.

Skills

ServiceNow

Requirements gathering

Solution design

Team leadership

Training clients

JavaScript

Flow Designer

UI policies/actions

REST/SOAP

SSO/SAML/OAuth

IntegrationHub

Communication with stakeholders

Business process analysis

Education

Bachelor’s degree in IT / related field

Tools

UI Builder

IntegrationHub

MID Server

Flow Designer

Job description

As a key member of the ServiceNow team at KPMG, you will be at the forefront of transforming IT services and solutions. Your role will be pivotal in advising both IT and business stakeholders, leveraging the ServiceNow platform to meet their needs.

Your ability to communicate effectively with both technical and non-technical stakeholders will be key to your success in this role. You will be expected to have a deep understanding of the ServiceNow platform and its capabilities to offer strategic guidance and support to our clients as well as a deep understanding of how technology is delivered within an IT function including operating model and strategy.

ServiceNow team members regularly interact with C-Suite clients, such as Chief Executive Officer (CEO), Chief Information Security Officer (CISO), Chief Information Officer (CIO), Chief Operating Officer (COO), Chief Risk Officer (CRO) and their direct reports. Hence, a client centric mind-set, understanding of IT within a Business context, and well-developed communication skills are desirable.

The Role:

• Serving as the key technical resource for the configuration, development, support, and maintenance of the ServiceNow platform. The successful candidate will have fluency In ServiceNow base platform, with the ability to learn and adapt to other areas of the platform per the needs of the engagement.
• Serving as primary technical point-of-contact for projects.
• Leading the efforts and provide guidance in requirements gathering and developing/documenting process workflows.
• Defining technical solutions for architecture and design that are aligned with the client's business problems and ServiceNow implementation best practices.
• Leading a team of developers to convert requirements into user stories, create solutions, review development, and perform testing.
• Provide both technical and non-technical training to clients for the implemented solutions as built on the platform.
• Designing and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, flow, workflow, UI policies, UI actions, business rules, ACLs, UI Builder, and any other configurations required to support client processes.
• Providing advanced support for ServiceNow by troubleshooting a variety of application problems, implementing bug fixes, and performing root cause analysis.
• Participating in the discovery sessions and process definitions with team lead and other developers.

Job Requirements:

• Bachelor's degree in Information Technology, Management Information Systems, Computer Science, Engineering, Business Information Systems, or a related discipline, or equivalent relevant professional experience.
• ServiceNow Certified System Administrator (CSA) certification. Relevant Certified Implementation Specialist (CIS) certifications would be advantageous.
• Relevant 3-5 years of experiences delivering end-to-end ServiceNow implementations, with experience spanning both functional analysis and technical implementation activities.
• Demonstrated ability to work directly with business stakeholders and process owners to understand business challenges, gather and analyse requirements, facilitate workshops, and translate requirements into effective ServiceNow solutions.
• Strong understanding of business process analysis and design, with the ability to map current-state and future-state processes and identify opportunities for workflow optimisation, automation, and platform enablement.
• Experience developing user stories, acceptance criteria, process flows, functional requirements, and solution design documentation, and working with development teams to ensure accurate implementation.
• Strong ServiceNow platform knowledge with hands-on experience in configuration and development, including JavaScript, Flow Designer/workflows, business rules, client scripts, UI policies, UI actions, ACLs, integrations, and related platform capabilities.
• Experience with one or more ServiceNow product areas such as ITSM, ITOM, CSM, HRSD, SPM, SecOps, Integrated Risk Management, or other ServiceNow workflow solutions would be advantageous.
• Experience with technologies relevant to ServiceNow integrations, including REST/SOAP web services, SSO, SAML, OAuth, LDAP, JDBC and integration patterns. Experience with IntegrationHub and MID Server would be advantageous.
• Strong understanding of how to implement complex SaaS solutions, with the ability to balance business requirements, user experience, technical feasibility, platform standards, and long-term maintainability.
• Excellent communication, facilitation, stakeholder-management, analytical, and problem-solving skills, with the ability to communicate effectively with both business and technical audiences.
• Ability to quickly understand new business domains, industry processes, ServiceNow products, and technical concepts, and apply that understanding in a client delivery environment.
• Demonstrated ability to evaluate business r