ServiceNow Application Developer

PricewaterhouseCoopers; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

PwC Singapore is seeking a Senior Associate to design and develop ServiceNow solutions, work with business analysts to map requirements to workflows, and deliver scalable, cross-functional IT services. You will lead client/server scripting, integration efforts, and contribute to solution architecture, including documentation and post go-live handover.

You will collaborate across teams, participate in SIT/UAT, and mentor others on ServiceNow best practices while ensuring timelines are met and

Qualifications

• Diploma / Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field or foreign equivalent from a recognized university.
• At least 8 years IT application experience and 3-5 years of development experience with ServiceNow including both client and server side scripting
• Experience with integrating applications with ServiceNow
• Be able to work independently and ensure strict timelines are met without continuous technical supervision
• Good to have experience in other ITSM/ITBM modules in ServiceNow
• Understanding User authentication and authorization between multiple applications and environments

Responsibilities

• Working with Business Analysts to understand user requirement and provide mapping to ServiceNow workflow processes.
• Provide technical inputs during solutioning workshops and meetings with business analysts and users
• Responsible for the solution designing and development using ServiceNow leveraging on Now Platform App Engine
• Create custom applications including creating service catalogues and configurations of workflows per user requirements
• Conduct SIT and documentation on test results
• Develop UAT test plans for user acceptance testing and sign-off
• Rectify defects identified during UAT or post go live
• Provide technical inputs in the ServiceNow Solution Architecture design to support scalability and interoperability of common components
• Provide technical documentation from solution design to deployment for hand over to post production operations support
• Provide ServiceNow Application development cross training to other team members

Skills

ServiceNow

Client scripting

Server scripting

Integration

CI/CD

Cloud platforms

Communication

Education

Bachelor’s degree in Information Systems or related field

Tools

GitHub

GitLab

Ansible

AWS CloudFormation

Azure DevOps

Google Cloud Platform

Dynatrace APM

CrowdStrike

Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 364,000 people in 136 countries and 137 territories. Across audit and assurance, tax and legal, deals and consulting, we help clients build, accelerate, and sustain momentum. Find out more at www.pwc.com.

How will you value-add?

• Working with Business Analysts to understand user requirement and provide mapping to ServiceNow workflow processes.
• Provide technical inputs during solutioning workshops and meetings with business analysts and users
• Responsible for the solution designing and development using ServiceNow leveraging on Now Platform App Engine
• Create custom applications including creating service catalogues and configurations of workflows per user requirements
• Conduct SIT and documentation on test results
• Develop UAT test plans for user acceptance testing and sign-off
• Rectify defects identified during UAT or post go live
• Provide technical inputs in the ServiceNow Solution Architecture design to support scalability and interoperability of common components
• Provide technical documentation from solution design to deployment for hand over to post production operations support
• Provide ServiceNow Application development cross training to other team members

About you

• Diploma / Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field or foreign equivalent from a recognized university.
• At least 8 years IT application experience and 3- 5 years of development experience with ServiceNow including both client and server side scripting
• Experience with integrating applications with ServiceNow
• Be able to work independently and ensure strict timelines are met without continuous technical supervision
• Good to have experience in other ITSM/ITBM modules in ServiceNow
• Understanding User authentication and authorization between multiple applications and environments

Education

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications

Required Skills

Optional Skills

• Accepting Feedback
• Active Listening
• Analytical Thinking
• Ansible (Open-Source Tool for Software Provisioning, Configuring, and Deployment)
• AWS CloudFormation
• Azure DevOps Server
• Bicep
• Cloud Infrastructure
• Communication
• Continuous Deployment
• Continuous Integration (CI)
• Creativity
• CrowdStrike
• Cybersecurity
• Deployment Management
• Dynatrace APM
• Embracing Change
• Emotional Regulation
• Empathy
• GitHub (Version Control Platform)
• GitLab (DevOps Tool)
• Google Cloud Platform
• Incident Remediation
• Inclusion {+ 29 more}

Desired Languages

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date