ServiceDesk Engineer (12-Hour Shifts) — IT Support

Tap Growth ai; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Tap Growth ai in Singapore is hiring a Servicedesk Engineer to join our office on a 12-hour shift schedule. The role focuses on first-level IT support, troubleshooting hardware/software, and maintaining incident records.

Ideal candidates have at least 1 year in IT support and are ready to learn and adapt in a fast-paced environment. You'll provide friendly customer service, work with Windows/Mac OS, and escalate complex issues as needed.

Qualifications

• 1 year of IT servicedesk/support experience required.
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal abilities.

Responsibilities

• Provide first-level IT support to end users via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues.
• Log and track incidents using ticketing systems.
• Escalate unresolved problems to appropriate teams.
• Maintain accurate records of user interactions and solutions.
• Ensure excellent customer service during all interactions.

Skills

IT Support

Troubleshooting

Communication

Job description

Tap Growth ai in Singapore is hiring a Servicedesk Engineer to join our office on a 12-hour shift schedule. The role focuses on first-level IT support, troubleshooting hardware/software, and maintaining incident records.

Ideal candidates have at least 1 year in IT support and are ready to learn and adapt in a fast-paced environment. You'll provide friendly customer service, work with Windows/Mac OS, and escalate complex issues as needed.