Contract Service Desk Analyst - up to $4000 + Allowance (x7)

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 40,622 - 48,657; Full time

Benefits offered by this job

Site Allowance

Shift Allowance

Attendance Incentive

Job summary

A leading HR services firm is looking for a Contract Service Desk Analyst in Singapore. The candidate will be the main point of contact, monitor IT networks, and manage incidents. Must have relevant IT qualifications and communication skills. This contract role features rotating shifts, competitive salary, and various allowances. Interested applicants should email their resumes for a virtual interview, as only shortlisted candidates will be notified.

Qualifications

• Degree/Diploma/Higher NITEC in Information Technology, Computer Science, Computer Engineering or equivalent.
• Modules must include network or IT Modules.
• Prior experience in a Network Operations Centre (NOC) environment preferred.

Responsibilities

• Monitor enterprise IT networks and server systems.
• Serve as the single point of contact for users and resolver groups.
• Answer hotline calls and respond to e-mails quickly.
• Track incidents and service requests, ensuring closure in a timely manner.
• Maintain documentation and records of issues and problems.

Skills

Strong teamwork and communication skills

Experience in Network Operations Centre (NOC)

CCNA certification

ITIL certification

Education

Degree/Diploma/Higher NITEC in IT or related fields

Job description

Contract Service Desk Analyst - up to $4000 + Allowance (x7)

Employment Type: Contract

Monthly Salary: up to $4000

Job Descriptions:

• Monitor enterprise IT networks and server systems
• Single point of contact with customers/users, resolver groups, third party service providers and other departments
• Answer hotline calls and respond to e-mails within agreed timescales
• Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales
• Maintain documentation and comprehensive records of issues and problems

Period

• 2 Years Contract

Location:

• Bukit Gombak (5 mins walk from Cashew MRT Station)

Working Hours:

• 12-hour Rotating Day and Night shift working including weekends and Public Holidays
• Day shift; 9.00AM – 9.00PM
• Site Allowance, Shift Allowance, Attendance Incentive provided

Job Requirements:

• Degree/Diploma/Higher NITEC in Information Technology, Computer Science, Computer Engineering or equivalent (the modules must consist of network or IT Modules)
• Strong teamwork and communication skills
• Prior experience in Network Operations Centre (NOC) environment preferred
• CCNA and/or ITIL certifications preferred

In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg