Service Transformation Intern: Communications & CX

OCBC; Singapore; Presencial; SGD 8900 - 13.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salary

Flexible benefits

Community initiatives

Learning & development

Wellbeing & growth

Descripción de la vacante

OCBC invites you to join our Service Transformation Internship, a role designed for undergraduates pursuing a degree in a learning-focused environment. You’ll help shape service excellence, develop engaging content, and support employee recognition programs while collaborating with cross-functional teams.

You will gain hands-on experience in communications design, project coordination, and stakeholder engagement, using AI-enabled tools to deliver impactful content and drive service culture

Formación

• Open to learning and feedback.
• Strong sense of curiosity and creativity.
• Excellent written and verbal communication skills.
• Confident presenter with the ability to articulate ideas clearly.
• Organised and able to manage multiple projects and deadlines effectively.
• Proactive, resourceful, and comfortable working independently.
• Strong attention to detail and design sensibilities.
• Proficient in Microsoft Office applications, particularly PowerPoint, Excel, and Word.
• Familiarity with Canva, SharePoint, intranet platforms, or other content creation and communication tools is an advantage.
• Comfortable using generative AI tools responsibly to support research, content creation, and idea generation.
• Currently pursuing an undergraduate degree.

Responsabilidades

• Service Huddle Communications: support the creation and design of Service Huddle presentations, infographics, and communication materials that promote service excellence across the organisation
• Service Scoop Newsletter: assist with content sourcing, writing, editing, design, and publication of the Service Scoop newsletter
• Service Recognition & Awards: support the administration, communication, and coordination of employee recognition programmes and service awards
• Content Development & Design: create engaging posters, infographics, SharePoint pages, and digital content to support service excellence and customer-centricity initiatives
• Research & Insights: conduct research on customer experience trends, service culture practices, and employee engagement initiatives to support programme development
• Stakeholder Engagement: collaborate with internal stakeholders to gather content, coordinate communications, and support the execution of service transformation initiatives
• Digital Enablement: leverage digital and AI-enabled tools to enhance content creation, research, communications, and programme effectiveness
• Ad-hoc Projects: provide support on other service excellence, employee engagement, and transformation initiatives as assigned

Conocimientos

Open to learning

Curiosity

Communication skills

Presenter confidence

Project management

Independent work

Attention to detail

Microsoft Office

Canva/SharePoint

AI tools familiarity

Undergraduate student

Educación

Undergraduate degree (pursuing)

Herramientas

PowerPoint

Excel

Word

Canva

SharePoint

Descripción del empleo

OCBC invites you to join our Service Transformation Internship, a role designed for undergraduates pursuing a degree in a learning-focused environment. You’ll help shape service excellence, develop engaging content, and support employee recognition programs while collaborating with cross-functional teams.

You will gain hands-on experience in communications design, project coordination, and stakeholder engagement, using AI-enabled tools to deliver impactful content and drive service culture