Service Technician

OCTOPACK SEA PTE LTD; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

OCTOPACK SEA PTE LTD is seeking an Electrical Service Technician to support both indoor and outdoor deployments. The role involves diagnosing faults, repairing components, and performing testing to ensure safe operation of household appliances.

Field visits and on-site workshops are part of the duties. You will document service details, provide maintenance advice to customers, and ensure compliance with safety standards. A Class 3 license is required for field work.

Qualifications

• Nitec, Higher Nitec or Diploma in Electrical Engineering or Electrical Technology.
• Knowledge of electrical circuits, power supply systems, and safety standards; proficient with hand tools and testing equipment.
• Valid Class 3 driving license is required for field service; in-house role may not require it.

Responsibilities

• Diagnosis & troubleshooting of malfunctioning appliances using diagrams and meters.
• Repair or replace defective parts in household electrical appliances.
• Testing and calibration to ensure insulation, grounding, and operation.
• Explain issues to customers and provide cost estimates and maintenance advice.
• Document service calls, parts, labor hours, and warranty claims in the system.

Skills

Electrical circuits knowledge

Safety standards

Troubleshooting

Education

Nitec / Higher Nitec or Diploma in Electrical Engineering

Tools

Hand tools

Soldering irons

Electrical testing equipment

Insulation testers

Multimeters

Job description

Job Overview

• Position: Electrical Service Technician (2 positions - indoor and outdoor)


• Department: Technical Services / Field Service


• Reports To: Service Manager / Team Lead


• Employment Type: Full-Time


• Location: On-site / Workshop / Field Visits

Key Responsibilities

• Diagnosis & Troubleshooting: Inspect malfunctioning appliances, interpret electrical wiring diagrams, and use multimeters or diagnostic software to locate electrical shorts, faulty components, or wiring issues.


• Repair & Parts Replacement: Repair or replace defective parts such as circuit boards, heating elements, motors, switches, and thermostats in household electrical appliances.


• Testing & Calibration: Run safety and functional tests on repaired equipment to ensure proper insulation, grounding, and operational calibration before handing over to the client.


• Customer Service: Explain technical malfunctions clearly to clients, provide cost estimates, and offer advice on proper appliance maintenance and usage.


• Documentation: Record details of all service calls, parts replaced, labor hours, and warranty claims in the digital management system.

Qualifications & Requirements

Education: Nitec / Higher Nitec or Diploma in Electrical Engineering, Electrical Technology, or a related technical discipline.

Technical Skills: Some knowledge of electrical circuits, power supply systems, and safety standards. High proficiency in using hand tools, soldering irons, and electrical testing equipment (e.g., insulation testers, multimeters).

Physical & Logistics Requirements: A valid Class 3 driving license is required for field service roles to transport tools and spare parts to client sites. For in-house role, no class 3 license is required.