Service Technician

SEW-EURODRIVE PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Benefits offered by this job

14 days annual leave

5-day work week

Guaranteed 1-month annual bonus

Variable performance bonus

Fixed monthly meal allowance

Annual health screening

Dental and medical coverage

Hospitalisation insurance

Mandatory training hours

Opportunity to work overseas

Job summary

SEW-EURODRIVE PTE. LTD. in Singapore is looking for a Technician to assess and repair inverter units and provide service support. Responsibilities include investigating warranty claims, organizing the workshop, and delivering product training to customers. The ideal candidate should have a diploma in Electronics, Electrical, or Mechatronic Engineering with 3-5 years experience in servicing drive transmission products. Benefits include a competitive bonus, meal allowance, and health coverage.

Qualifications

• 3-5 years of relevant experience in service and repair of drive transmission products.
• Strong customer service skills to enhance client interactions.
• Ability to read electrical schematics and perform soldering tasks.

Responsibilities

• Assess and repair inverter units to ensure reliability.
• Investigate customer warranty claims and deliver service support.
• Maintain organization and cleanliness of the workshop.
• Provide product training to enhance customer understanding.
• Prepare service reports in English.

Skills

Service and repair of drive transmission products

Interpersonal communication

Troubleshooting skills

Documentation skills

Ability to work under pressure

Education

Diploma in Electronics, Electrical, or Mechatronic Engineering

ITE certification

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Company Overview

SEW-EURODRIVE is a German MNC established in Singapore since 1981 with about 80 employees. It specializes in manufacturing geared motors, electric motors, inverters, and modular drive solutions. The company operates globally with over 17,000 employees in 49 countries.

Job Summary

You will assess, repair, and provide service support for inverter units and drive transmission products. This role involves investigating warranty claims, maintaining workshop organization, and delivering product training to customers.

Responsibilities

• Assess and repair inverter units in-house to ensure operational reliability
• Investigate and verify customer warranty claims to resolve issues accurately
• Deliver outdoor service support and repairs to maintain customer equipment performance
• Organize and maintain cleanliness and order of the electronics service workshop, including tools, equipment, and parts
• Provide product training to customers to enhance their understanding and usage of products
• Read electrical schematics and perform soldering tasks to support repairs
• Diagnose and analyze technical issues using troubleshooting skills to restore equipment functionality
• Prepare clear and professional service reports in English to document work performed
• Use Microsoft Word, Excel, and PowerPoint to support documentation and communication
• Communicate effectively with customers and team members to ensure service quality
• Manage work independently and meet deadlines under pressure with a proactive, hands-on approach
• Travel locally at short notice to provide timely service support
• Demonstrate continuous learning and a positive attitude to adapt to evolving technical requirements

Required competencies and certifications

• Diploma in Electronics, Electrical, or Mechatronic Engineering, or ITE certification with 3–5 years of relevant work experience
• Experience in service and repair of drive transmission products such as inverters, servomotors, gearboxes, geared motors, and PLC programming

Preferred competencies and qualifications

• Strong interpersonal communication and customer service skills to enhance client interactions

Benefits

• 14 days annual leave
• 5-day work week (Mon-Fri, 8:30 AM–5:30 PM)
• Closed on eve/post of some public holidays with half-day annual leave deduction for full-day plant closure
• Guaranteed 1-month annual bonus included in contract
• Variable bonus based on performance ratings
• Fixed monthly meal allowance of SGD80
• Annual health screening
• Dental and medical coverage
• Hospitalisation insurance
• Mandatory training hours for employees
• Opportunity to work overseas