Customer Service Executive (Maintenance)

SETSCO SERVICES PTE LTD; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

SETSCO SERVICES PTE LTD in Singapore seeks a customer service professional to serve as the primary contact for enquiries across noise/infrared/vibration testing and EV charger inspection services. You will prepare quotations, proposals, and work orders, and coordinate site visits with operations teams.

The role requires a Diploma or equivalent and at least two years of customer service experience, with strong communication and meticulous record-keeping.

Qualifications

• Diploma or equivalent in Business Administration, Customer Service, Engineering or related fields.
• Minimum 2 years of experience in customer service, sales support, account coordination, or service administration.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Ability to coordinate multiple projects and priorities in a fast-paced environment.
• Good command of written and spoken English; accurate record-keeping is essential.

Responsibilities

• Serve as the primary contact for customer enquiries across Noise Monitoring, Infrared Thermography, Vibration Monitoring, Load Testing, and EV Charger Inspection services.
• Prepare quotations, service proposals, work orders, and requests; convert into confirmed jobs timely.
• Coordinate with operations teams to schedule site visits, inspections, testing, and reporting deliverables.
• Monitor job progress and update customers on schedules, status, reports, and completion timelines.
• Ensure accurate creation and maintenance of customer records, quotations, and service documents in SAP or other systems.
• Liaise with technical teams, billing personnel, and customers to resolve issues and ensure service delivery.
• Track outstanding quotations, expiring contracts, recurring service needs, and follow-up actions.
• Assist in contract administration, purchase orders, invoicing, and documentation management.
• Handle customer feedback and complaints professionally, with prompt escalation when needed.
• Support business development, customer retention, and departmental goals through excellent service.

Skills

Customer service

Communication

Multitasking

Record keeping

Team coordination

Education

Diploma or equivalent in Business Administration / Customer Service / Engineering

Tools

Microsoft Office

SAP S/4HANA / ERP systems

Job description

Job Responsibilities

• Serve as the primary point of contact for customer enquiries related to Noise Monitoring, Infrared Thermography, Vibration Monitoring, Load Testing, and EV Charger Inspection services.
• Prepare and follow up on quotations, service proposals, work orders, and customer requests to ensure timely conversion into confirmed jobs.
• Coordinate closely with operations teams to schedule site visits, inspections, testing activities, and reporting deliverables.
• Monitor job progress and proactively update customers on service schedules, work status, report issuance, and completion timelines.
• Ensure accurate creation and maintenance of customer records, quotations, sales orders, and service documentation in SAP or other company systems.
• Liaise with technical teams, billing personnel, and customers to resolve operational issues and ensure smooth service delivery.
• Track outstanding quotations, expiring contracts, recurring service requirements, and customer follow-up actions.
• Assist in contract administration, purchase order processing, invoicing coordination, and documentation management.
• Handle customer feedback and complaints professionally, ensuring prompt resolution and escalation where required.
• Support business development initiatives, customer retention efforts, and departmental objectives through exceptional customer service.

Requirements

• Diploma or equivalent qualification in Business Administration, Customer Service, Engineering, or related disciplines.
• Minimum 2 years of experience in customer service, sales support, account coordination, or service administration.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Ability to coordinate multiple projects and priorities in a fast-paced environment.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Proficient in Microsoft Office applications; experience with SAP S/4HANA or ERP systems is advantageous.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Experience supporting technical, engineering, inspection, maintenance, or testing services will be an advantage.
• Good command of written and spoken English.