Service Administrator

HRLinked Asia Search & Consultancy Pte. Ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

HRLinked Asia Search & Consultancy Pte. Ltd. is seeking a Service Administrator focused on parts and service administration within an industrial environment. The role coordinates all administrative functions and the Service Division's business needs, from receiving service requests to final delivery.

You will support customers, manage service orders in FSM, generate SAP requisitions, and help engineers with logistics, billing, and compliance, in a diverse, cross-functional team.

Qualifications

• Diploma in business administration, management, or related field preferred.
• 1 year or less experience in customer service or administration.
• Understanding of administrative processes and relevant software tools.

Responsibilities

• Coordinate the full cycle of service execution and administration.
• Generate SAP requisitions and create Service Orders in the FSM backend.
• Support customers and maintain relationships to ensure satisfaction.
• Monitor and streamline administrative processes and reporting.

Skills

Customer service

Administration

Office management

Teamwork

Education

Diploma in business administration

Tools

SAP

FSM backend

Job description

Service Administrator (European MNC) focuses on parts and service administration within an industrial or engineering environment.

Role Summary

Coordinate all administrative functions and the Service Division's business needs. This includes managing the customers from receiving service requests to final delivery of services

The core responsibilities can be summarized into 4 key areas:

• Customer & Service Support: Handling trading sales calls and inquiries, maintaining positive customer relationships, and ensuring high satisfaction and repeat business.
• Service & Sales Administration: Managing the full cycle of service execution, including generating SAP requisitions, creating Service Orders in the FSM backend, preparing quotations, and coordinating logistics for parts delivery.
• Operational Optimization: Analyzing and improving administrative processes, monitoring Work In Progress (WIP) in the FSM task pool, and assisting Service Engineers with load tests and billing documentation.
• Reporting & Compliance: Compiling sales statistics, tracking team performance metrics, coordinating internal communication (meetings, leave), and adhering to EHS and 5S standards for service facilities and vehicles.

Qualification

• Diploma in business administration, management, or a related field is typically preferred. Relevant certifications and training are also beneficial.

Experience

• 1 years' experience or less in customer service, administration or related field.
• Produce a deep understanding of administrative processes, office management, and relevant software tools.
• Good team player with ability to work independently.
• Working experience in a diverse cultural environment.