Service Supervisor

ELEVEN COLLECTIVE PTE. LTD.; Singapore; On-site; SGD 469,000 - 509,000; Full time

Benefits offered by this job

5 Days Work Week

Monthly Sales Incentive $250 to $500

Staff Meals Provided

Birthday Benefits

Job summary

ELEVEN COLLECTIVE PTE. LTD. in Singapore is seeking a friendly Service Supervisor to oversee daily service, train Front of House staff, and ensure safety compliance.

You will manage guest experience, coordinate between FOH and BOH, roster shifts, and support the Restaurant Manager with beverage operations and events. If you are a proactive leader with excellent people skills, apply to join a team committed to exceptional service.

Qualifications

• At least 2 years of hospitality experience in leading a team.
• Strong communication and problem-solving skills.
• Ability to train staff and ensure SOP compliance.

Responsibilities

• Ensure that an impeccable customer experience for guests is maintained.
• Manage guests’ expectations and attending to complaints, ensuring that service recovery takes precedence over most considerations.
• Assist the Restaurant Manager to ensure that all Front of House team members are well-versed in company’s SOPs, and knowledge of the restaurant’s brand positioning.
• Coordinate and ensure proper communication between Front of House and Back of House operations teams.
• Organise, supervise and roster shifts.
• To maintain a healthy work environment for all team members and assist to resolve any issues between team members.
• Assist the Restaurant Manager in overseeing the beverage programme.
• Assist Restaurant Manager in monthly inventory and Beverage Perpetuals, and keep track of monthly COGs.
• Managing and maintaining the POS software systems.
• Supervise execution of all delivery orders.
• To assist the Events team with the operations and project management of client events held at the restaurant including Weddings and Corporate Events.
• To assist in building a database of regular clients and providing them with efficient and professional customer service.

Skills

Leadership

Hospitality

Customer service

Communication

POS systems

Tools

POS systems

Job description

We are a modern restaurant looking for a friendly and proactive Service Supervisor to join our team! If you genuinely enjoy working with people, have the experience and confidence in leading a team, and a passion for providing excellent customer service, then we’d like to hear from you!

Our Service Supervisor will oversee daily service, train and supervise Front of House staff, and ensure compliance with safety/sanitation regulations. The perfect candidate is an excellent team player, reliable, empathetic and handles difficult situations respectfully.

Salary:

S$ 3,500 - $3,800 depending on work experience.

Benefits:

• 5 Days Work Week
• Monthly Sales Incentive $250 to $500
• Staff Meals Provided
• Birthday Benefits

Responsibilities:

• Ensure that an impeccable customer experience for guests is maintained
• Manage guests’ expectations and attending to complaints, ensuring that service recovery takes precedence over most considerations
• Assist the Restaurant Manager to ensure that all Front of House team members are well-versed in company’s SOPs, and knowledge of the restaurant’s brand positioning
• Coordinate and ensure proper communication between Front of House and Back of House operations teams
• Organise, supervise and roster shifts
• To maintain a healthy work environment for all team members and assist to resolve any issues between team members
• Assist the Restaurant Manager in overseeing the beverage programme
• Assist Restaurant Manager in monthly inventory and Beverage Perpetuals, and keep track of monthly COGs
• Managing and maintaining the POS software systems
• Supervise execution of all delivery orders
• To assist the Events team with the operations and project management of client events held at the restaurant including Weddings and Corporate Events
• To assist in building a database of regular clients and providing them with efficient and professional customer service

Requirements:

• At least 2 years of hospitality experience in leading and managing a team of restaurant professionals
• Positive mindset and approachable demeanour
• Natural people skills
• A desire to deliver an experience beyond guests’ expectations
• Excellent communication skills, both written and verbal
• Confidence with handling POS systems
• Great time management and problem-solving skills
• Ability to stay calm, organised, and efficient under pressure
• Has great initiative and team leadership skills