Service Specialist

SIJIMINFU-JUMBO PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

SIJIMINFU-JUMBO PTE. LTD. is seeking a guest-focused restaurant associate in Singapore to deliver outstanding service and support daily operations.

You will familiarise yourself with the menu, manage orders, and serve food and beverages while maintaining a welcoming dining environment. You will set up tables, coordinate rosters, assist with hiring, handle administrative duties, and help organise events. The ideal candidate is organised, communicates well, and resolves issues professionally to

Responsibilities

• Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld
• Provide excellent customer service to guests
• Familiarise with menu, promotions, seasonal items and membership programme
• Set up tables for daily operations
• Take food and beverage orders using the ordering system
• Serve food and beverages to the tables
• Prepare sufficient condiments
• Portion food according to the dishes served
• Oversee multiple stations and recommend improvements to Manager where appropriate
• Conduct daily check to ensure proper working condition of equipment
• Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
• Organise and oversee events according to customers’ request
• Plan and manage the roster, time off, hand-punch records and updating of e-attendance
• Ensure restaurant is adequately staffed during shift and notify Restaurant Manager of any manpower shortage
• Actively involved in hiring process by identifying and selecting candidates for junior positions
• Assist with all restaurant administrative duties
• Any other jobs or duties assigned by the Manager from time to time.

Job description

• Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld
• Provide excellent customer service to guests
• Familiarise with menu, promotions, seasonal items and membership programme
• Set up tables for daily operations
• Take food and beverage orders using the ordering system
• Serve food and beverages to the tables
• Prepare sufficient condiments
• Portion food according to the dishes served
• Oversee multiple stations and recommend improvements to Manager where appropriate
• Conduct daily check to ensure proper working condition of equipment
• Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
• Organise and oversee events according to customers’ request
• Plan and manage the roster, time off, hand-punch records and updating of e-attendance
• Ensure restaurant is adequately staffed during shift and notify Restaurant Manager of any manpower shortage
• Actively involved in hiring process by identifying and selecting candidates for junior positions
• Assist with all restaurant administrative duties
• Any other jobs or duties assigned by the Manager from time to time.