Service Sales Engineer

KOERBER SUPPLY CHAIN SG PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

KOERBER SUPPLY CHAIN SG PTE. LTD. is seeking a Service Sales leader to drive revenue from AMC, retrofit and spare parts.

You will mentor a service team, craft customer-focused proposals, manage renewal pipelines, and build strong customer relationships across existing accounts. The role requires at least 5 years in service sales, exceptional negotiation and leadership skills, and the ability to identify new business opportunities while aligning with market trends.

Qualifications

• 5+ years of service sales experience.
• Proven track record in service sales with a focus on AMC, retrofit, and spare parts.
• Strong leadership, communication and negotiation abilities.
• Analytical mindset with problem-solving skills.
• Dynamic, results-oriented professional with customer focus.

Responsibilities

• Lead, mentor, support and motivate a team of Service Department.
• Provide Service Sales proposals focusing on customer needs.
• Own and drive AMC renewals and manage renewal pipelines.
• Develop excellent customer relationships.
• Identify and pursue new business opportunities within accounts.
• Analyse market trends to refine proposals for system improvement.
• Understand customer needs and develop customised service solutions.
• Ensure customer satisfaction and address issues promptly.
• Prepare regular sales reports, forecasts and performance metrics.
• Prepare service sales budget and forecasts across revenue streams.
• Recommend improvements to enhance effectiveness.
• Negotiate upgrades and service contracts with customers.
• Collaborate to review and finalize contracts.
• Ensure compliance with company policies and regulations.
• Maintain records of sales transactions and communications.

Skills

Service sales

Leadership

Communication

Negotiation

Problem solving

Analytical thinking

Team management

Results oriented

Education

Diploma or Bachelor's degree in business, engineering, or related field

Job description

Roles & Responsibilities

• Lead, mentor, support and motivate a team of Service Department.

• Provide Service Sales proposal focusing on customer’s needs. Upgrades, Retrofits, Service Agreement and Support, Spare Parts, Technical training.

• Own and drive Annual Maintenance Contract (AMC) renewals – tracking contract expiry pipelines and proactively engaging customers ahead of renewal dates to minimize lapses in coverage.

• Develop excellent relationship with customers.

• Identify and pursue new business opportunities within existing and potential customer accounts.

• Analyse market trends and customer need to adapt and refine proposals / strategies for system improvement.

• Understand customer needs and develop customised service solutions.

• Ensure customer satisfaction by promptly addressing any concerns or issues.

• Prepare regular sales reports, forecasts, and performance metrics.

• Prepare annual service sales budget and rolling monthly/quarterly forecasts across AMC, retrofit, and spare parts revenue streams, tracking actual performance against budget and flagging variances early.

• Make recommendations and solutions to enhance effectiveness.

• Negotiate upgrades,service contracts and agreements with customers, ensuring favourable terms for both parties.

• Collaborate to review and finalize contracts.

• Ensure that all sales activities comply with company policies and industry regulations.

• Maintain accurate records of sales transactions, contracts, and customer communications.

• Act as the key point of contact for the customer on all commercial matters relating to AMC, retrofit, and spare parts – ensuring a single, consistent point of contact for pricing, contract, and order-related queries.

Requirements
The person:

• Diploma or bachelor’s degree in business, engineering, or a related field

• Proven trackrecord of success in service sales, with at least 5 years of experience

• Strong leadership and team management skills

• Exceptional communication and negotiation abilities

• Excellent problem-solving and analytical skills.

• Dynamic and results-oriented