SERVICE & RESPONSE SUPERVISOR (DATA CENTER)

KOOLLOGIX PTE. LTD.; Singapore; Presencial; SGD 42 000 - 62 000; Tempo integral

Resumo da oferta

KOOLLOGIX PTE. LTD. in Singapore seeks a Maintenance Lead to oversee maintenance, troubleshooting, and repair of data centre cooling systems. The role requires 24/7 standby and readiness to respond to critical service calls outside normal hours.

You will plan preventive maintenance, coordinate team responses, and maintain reliable performance while ensuring safety and customer satisfaction. Training clients and reporting will be part of your duties.

Qualificações

• Higher NITEC or Diploma in Control, Electrical, or Mechanical Engineering.
• At least three years of maintenance and field support experience with ACMV refrigerant systems.
• Must reside in Singapore and be available for critical service calls during and outside normal working hours.

Responsabilidades

• Lead maintenance and repair of KoolLogix cooling systems in data centres.
• Coordinate preventive maintenance and submit maintenance reports to clients.
• Attend service calls to diagnose and resolve faults; provide timely updates.

Conhecimentos

Planning

Coordination

Reporting

Analytical thinking

Problem-solving

Customer engagement

Communication

Formação académica

Higher NITEC or Diploma in Control/Electrical/Mechanical Engineering

Descrição da oferta de emprego

Role purpose

Lead and carry out maintenance, troubleshooting, and repair of KoolLogix cooling systems in data centres. Coordinate timely service response, maintain system reliability, and ensure safe work and customer satisfaction. The role requires 24/7 standby availability and response to critical service calls outside normal working hours.

Key responsibilities

Below are the key responsibilities but not limited to;

• Verify system settings and operation before project handover and user training by the Project Team
• Plan, coordinate, and perform preventive maintenance at customer sites; submit maintenance reports to clients
• Plan service duty coverage, coordinate team response, and attend service calls to diagnose and resolve faults
• Coordinate, supervise, and assist third-party rectification work; provide timely activity updates through departmental communication channels
• Act as primary point of contact for clients during emergencies and routine calls
• Conduct client training on system operation to clients
• Conduct site survey for A&A request
• Provide A&A job scope and costing for review
• Analyze recurring faults, recommend lasting corrective actions, and support failure analysis, mean time between failures reporting, and technical reports
• Support AI and digitalization initiatives for troubleshooting and reporting.
• Develop AI tools/agents as applicable to enhance workflow and productivity
• Manage service tools, equipment, and spare parts, including upkeep and calibration schedules
• Ensure compliance with applicable health, safety, and environmental requirements.
• Risk Assessment Team Leader
• Maintain site equipment, health records and documentation; develop service procedures, work instructions, checklists, and method statements
• Assist the project deployment team when no service or response work is scheduled, and support logistics using the company van

Requirements

• Higher NITEC or Diploma in Control, Electrical, or Mechanical Engineering.
• At least three years of maintenance and field support experience with industrial airconditioning and mechanical ventilation (ACMV) refrigerant systems.
• Strong planning, coordination, reporting, analytical, and problem-solving skills; ability to work independently and manage competing priorities.
• Customer engagement experience and strong communication, interpersonal, and presentation skills.
• Knowledge of thermodynamics and fluid mechanics, and prior data centre experience, are advantages.
• Must reside in Singapore and be available for critical service calls during and outside normal working hours.

Advantages

• WSQ Workplace Safety and Health Management in Construction Industry (WSHM-CI), formerly BCSS, bizSAFE Level 2 — Develop a Risk Management Implementation Plan.
• WSQ Perform Work at Height (PWAH).
• Valid Class 3 driving licence.