Datacentre Resident Engineer

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 70,000 - 95,000; Full time

Job summary

Rapsys Technologies Pte Ltd. is seeking a Datacentre Resident Engineer to safeguard on-site data center operations in Singapore. The role requires rotating day/night shifts and hands-on management of IT infrastructure, backups, and access controls.

You will work on physical inspections, asset tracking, incident response, and collaboration with technical teams to maintain high availability in a secure environment. On-site work with seniority in data center operations is preferred.

Qualifications

• Experience in data center operations or IT infra management.
• Strong knowledge of servers, networking, and data center design.
• Experience with monitoring and alerting systems.
• Understanding of cooling, power distribution, and backups.
• Incident response and troubleshooting experience.
• Excellent organizational and documentation skills.
• Strong analytical and problem-solving abilities.
• Good communication and teamwork.
• ITIL certification is a plus.
• Experience with virtualization and cloud infrastructure is a plus.

Responsibilities

• Conduct regular physical inspections of IT infrastructure.
• Monitor operational status of systems, servers, and network devices.
• Identify and escalate hardware issues to technical teams.
• Document findings and maintain health check records.
• Provide secure escort services for authorised personnel within restricted data centre areas.
• Verify access credentials and ensure compliance with security protocols.
• Maintain visitor logs and escorted activity records.
• Safely handle and relocate IT equipment within the data centre.
• Coordinate with technical teams on handling procedures.
• Update asset inventory and configuration records.
• Ensure safety standards and minimise operational disruption.
• Perform tape backup operations and verify completion.
• Follow backup schedules and store backup tapes securely.
• Coordinate with off-site storage vendors.
• Respond to urgent on-site support requests.
• Assist with KMS access requests and GDC security seals.
• Manage rack access permissions and RE Rack Access List.
• Perform other tasks to support data centre operations.

Skills

Data center operations

Server hardware

Networking equipment

Data center architecture

Monitoring systems

Alerting

Cooling systems

Power distribution

Backup systems

Incident response

Troubleshooting

Documentation

Analytical skills

Problem solving

Communication

Team collaboration

ITIL

DCIM tools

ISO 27001

Uptime Institute

Virtualization

Cloud experience

Job description

We're Hiring: Datacentre Resident Engineer!

We are looking for a skilled Datacentre Resident Engineer to join our team and ensure the smooth operation of our data center infrastructure. If you have a strong technical background, excellent troubleshooting skills, and a passion for maintaining high availability environments, we want to hear from you!

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Data Centre Resident Engineer

JD

This role will be a 12 hour shift, 2 days work 2 days off (most likely - day night off off), work days will be on rotations (Day, night shift)

Responsibilities

• Conduct regular physical inspections of IT infrastructure and equipment
• Monitor and report on the operational status of systems, servers, and network devices
• Identify and elevate hardware issues or anomalies to the appropriate technical teams
• Document findings and maintain accurate health check records
• Provide secure escort services for authorised personnel, vendors, and contractors within restricted data centre areas
• Verify access credentials and ensure compliance with security protocols
• Maintain visitor logs and ensure all escorted activities adhere to facility security policies
• Safely handle and relocate IT equipment, servers, and hardware within the data centre
• Coordinate with technical teams to ensure proper handling procedures
• Update asset inventory and configuration records following equipment moves
• Ensure compliance with safety standards and minimise operational disruption
• Perform tape backup operations, including loading, unloading, and storage of backup media
• Follow established backup schedules and procedures
• Verify backup completion and report any failures or issues
• Maintain secure storage and proper labelling of backup tapes
• Coordinate with off-site storage vendors as required
• Respond to urgent on-site support requests from remote technical teams
• Assist with KMS (Key Management System) access requests
• Support GDC (Government Data Centre) security seal requests and verification
• Manage rack access permissions and maintain the RE Rack Access List
• Perform other operational tasks as assigned to support data centre operations
• Conduct regular physical inspections of IT infrastructure and equipment
• Monitor and report on the operational status of systems, servers, and network devices
• Identify and elevate hardware issues or anomalies to the appropriate technical teams
• Document findings and maintain accurate health check records
• Provide secure escort services for authorised personnel, vendors, and contractors within restricted data centre areas
• Verify access credentials and ensure compliance with security protocols
• Maintain visitor logs and ensure all escorted activities adhere to facility security policies
• Safely handle and relocate IT equipment, servers, and hardware within the data centre
• Coordinate with technical teams to ensure proper handling procedures
• Update asset inventory and configuration records following equipment moves
• Ensure compliance with safety standards and minimise operational disruption
• Perform tape backup operations, including loading, unloading, and storage of backup media
• Follow established backup schedules and procedures
• Verify backup completion and report any failures or issues
• Maintain secure storage and proper labelling of backup tapes
• Coordinate with off-site storage vendors as required
• Respond to urgent on-site support requests from remote technical teams
• Assist with KMS (Key Management System) access requests
• Support GDC (Government Data Centre) security seal requests and verification
• Manage rack access permissions and maintain the RE Rack Access List
• Perform other operational tasks as assigned to support data centre operations

Qualifications

• Proven experience in data center operations or IT infrastructure management
• Strong knowledge of server hardware, networking equipment, and data center architecture
• Proficiency with monitoring and alerting systems commonly used in data center environments
• Solid understanding of physical infrastructure components including cooling, power distribution, and backup systems
• Experience with incident response and troubleshooting methodologies
• Excellent organizational and documentation skills
• Strong analytical and problem‑solving abilities
• Effective communication skills and ability to work collaboratively with technical teams
• Preferred: ITIL certification or equivalent industry certification
• Preferred: Experience with data center management tools and software
• Preferred: Knowledge of industry standards such as ISO 27001 or Uptime Institute best practices
• Preferred: Experience with virtualization platforms and cloud infrastructure