Service Operations & Scheduling Specialist

Elitez Pte Ltd; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Elitez Pte Ltd is seeking a Service Coordinator to assist in day-to-day indoor service operations in Singapore. You will coordinate with customers, service engineers, subcontractors, vendors, and internal teams to ensure requests are completed efficiently and on time.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple service requests in a fast-paced environment. Proficiency in Microsoft Office is essential, with NetSuite experience a plus.

Qualifications

• Bachelor level not required; relevant experience required as stated in the 3–4 years or 1–2 years depending on education.
• Strong organizational and coordination skills.
• Ability to manage multiple service requests and priorities in a fast-paced environment.
• Proficient in Microsoft Office software.
• Experience with NetSuite is a plus.

Responsibilities

• Attend to customer enquiries and complaints via phone and email, ensuring timely follow-up and resolution.
• Prepare quotations, charges, and Job Order Processing (JOP) documents.
• Schedule and prioritize customer service requests.
• Coordinate with field service engineers, subcontractors, customers, vendors, and relevant parties to ensure timely completion of services.
• Maintain service history, customer feedback, service reports, and other relevant documentation.
• Provide regular customer account updates and reports to the Service Manager or Lead Coordinator.
• Monitor recurring issues and complaints and recommend process improvements.
• Identify opportunities for additional services and follow-up maintenance based on customer needs.
• Support customer audits and inspections and provide required documentation.
• Prepare service request forms and purchase orders for vendors and subcontractors.

Skills

Customer coordination

Scheduling

Documentation

Vendor coordination

Communication

Education

GCE N/O/A Level

Diploma in Business Administration

Tools

Microsoft Office

NetSuite

Job description

Elitez Pte Ltd is seeking a Service Coordinator to assist in day-to-day indoor service operations in Singapore. You will coordinate with customers, service engineers, subcontractors, vendors, and internal teams to ensure requests are completed efficiently and on time.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple service requests in a fast-paced environment. Proficiency in Microsoft Office is essential, with NetSuite experience a plus.