Senior Service Coordinator: Client Ops & Scheduling

Beecruit Pte Ltd; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

Beecruit Pte Ltd seeks a Service Coordinator/Senior Service Coordinator to support daily service operations in Singapore. You will coordinate customer requests, service schedules, field personnel, vendors and documentation to ensure timely and satisfactory service delivery.

Responsibilities include handling inquiries, preparing quotations and job orders, scheduling requests, tracking progress, and maintaining service records. Experience with NetSuite and MS Office proficiency are advantageous.

Qualifications

• GCE O/N/A Level with 3-4 years of relevant working experience or Diploma with 1-2 years of relevant experience.
• Diploma in Business Administration or related discipline with 1-2 years of relevant experience.

Responsibilities

• Attend to customer enquiries and complaints through phone and email.
• Prepare quotations, customer charges and job orders.
• Schedule and prioritise customer service requests.
• Coordinate with service engineers, technicians, subcontractors and customers.
• Track service progress and follow up on customer satisfaction.
• Maintain accurate service reports, service histories and customer records.
• Provide regular service updates and reports to the management team.
• Monitor recurring issues and recommend service process improvements.
• Identify opportunities for follow-up services, equipment upgrades and additional service support.
• Support customer audits and inspections by preparing the required documents.
• Prepare vendor purchase orders, service request forms and shipping documents.
• Arrange air-ticket reservations and bookings when required.
• Coordinate the issuance of materials and parts to technicians, engineers and subcontractors.
• Raise purchase requisitions for accessories, installation materials and spare parts.
• Coordinate project and service schedules for service personnel.
• Process equipment warranty claims.
• Perform other duties assigned by the Service Manager

Skills

Microsoft Office

Strong communication

Coordination

Follow-up

NetSuite

Education

GCE O/N/A Level

Diploma in Business Administration

Tools

NetSuite

Job description

Beecruit Pte Ltd seeks a Service Coordinator/Senior Service Coordinator to support daily service operations in Singapore. You will coordinate customer requests, service schedules, field personnel, vendors and documentation to ensure timely and satisfactory service delivery.

Responsibilities include handling inquiries, preparing quotations and job orders, scheduling requests, tracking progress, and maintaining service records. Experience with NetSuite and MS Office proficiency are advantageous.