Service Operations Manager - Customer Success & Efficiency

Talent Trader Group; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Talent Trader Group is seeking a capable service operations professional in Singapore to oversee both contract and non-contract customers, ensuring satisfaction and retention. The role focuses on fault handling, installations, and safe, timely maintenance.

The ideal candidate has at least two years in ACMV or facilities service, strong leadership, problem-solving, and analytical abilities, plus a customer-focused mindset and solid communication skills.

Qualifications

• Min Diploma in Mechanical, Electrical, Building Services, or related field.
• At least 2 years’ experience in ACMV or facilities service operations.
• Strong leadership, problem-solving, and analytical skills.
• Customer-focused with good communication and service management abilities.

Responsibilities

• Manage service operations for contract and non-contract customers to ensure satisfaction.
• Oversee fault reporting, repairs, installation, maintenance, and emergencies to meet standards and timelines.
• Lead, motivate and develop a high-performanceservice team through regular meetings, site visits, and training programs.
• Ensure compliance with customer guidelines, safety regulations, and internal SOPs.
• Provide feedback to management and implement improvements for operational.

Skills

Leadership

Problem-solving

Analytical skills

Customer-focused

Communication skills

Education

Diploma in Mechanical, Electrical, Building Services, or related field

Job description

Talent Trader Group is seeking a capable service operations professional in Singapore to oversee both contract and non-contract customers, ensuring satisfaction and retention. The role focuses on fault handling, installations, and safe, timely maintenance.

The ideal candidate has at least two years in ACMV or facilities service, strong leadership, problem-solving, and analytical abilities, plus a customer-focused mindset and solid communication skills.