Service Operations Manager

BELIFT PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

BELIFT PTE. LTD. in Singapore seeks a Service Coordination professional to schedule and manage lift-related service and maintenance operations. You will coordinate appointments, track progress and prepare essential service documentation to ensure timely delivery.

Ideal candidates bring at least 5 years in the lift industry with 2–3 years in a supervisory role, strong MS Office skills, and a collaborative, outcome-focused mindset to support rapid service resolutions.

Qualifications

• ITE Certificate or Diploma in Business Administration, Engineering, Operations, Logistics or related discipline.
• Minimum 5 years of relevant Lift-industry experience, with 2–3 years in a supervisory/managerial capacity.
• Proficient in Microsoft Office (Excel, Word, Outlook) to prepare and manage service documentation.
• Strong follow-up and organizational skills with ability to manage multiple service cases and deadlines.
• Able to work independently and as part of a team in a fast-paced environment.
• Able to prioritize tasks, meet deadlines and handle urgent ad-hoc service requests.
• Basic understanding of equipment servicing, maintenance or technical support is an advantage.

Responsibilities

• Coordinate daily and monthly service and maintenance schedules to ensure timely execution.
• Arrange service appointments with customers, Technicians, Service Leads and internal teams to facilitate smooth operations.
• Monitor and follow up on outstanding service and maintenance cases to ensure resolution.
• Track parts and equipment deliveries, repairs, replacements and servicing progress for accurate status updates.
• Prepare service quotations, Delivery Orders (DOs), service reports and related documentation to support service processes.
• Maintain accurate records of equipment, service and maintenance activities for compliance and reference.
• Provide administrative and coordination support to the Service and Operations Teams to enhance workflow efficiency.
• Handle customer follow-ups and assist in resolving service-related issues to maintain customer satisfaction.
• Coordinate with Maintenance, Operations, Service and other departments to ensure timely service delivery and collaboration.
• Assist with technical support requests and perform other ad-hoc duties as assigned to support team needs.

Skills

Coordination

Supervisory experience

Microsoft Office

Follow-up & deadline management

Team collaboration

Education

ITE Certificate / Diploma in Business Administration, Engineering, Operations, Logistics

Tools

Excel

Word

Outlook

Job description

BELIFT PTE. LTD. in Singapore seeks a Service Coordination professional to schedule and manage lift-related service and maintenance operations. You will coordinate appointments, track progress and prepare essential service documentation to ensure timely delivery.

Ideal candidates bring at least 5 years in the lift industry with 2–3 years in a supervisory role, strong MS Office skills, and a collaborative, outcome-focused mindset to support rapid service resolutions.