Service Manager

BELIFT PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

BELIFT PTE. LTD. in Singapore seeks a Service Coordination professional to schedule and manage lift-related service and maintenance operations. You will coordinate appointments, track progress and prepare essential service documentation to ensure timely delivery.

Ideal candidates bring at least 5 years in the lift industry with 2–3 years in a supervisory role, strong MS Office skills, and a collaborative, outcome-focused mindset to support rapid service resolutions.

Qualifications

• ITE Certificate or Diploma in Business Administration, Engineering, Operations, Logistics or related discipline.
• Minimum 5 years of relevant Lift-industry experience, with 2–3 years in a supervisory/managerial capacity.
• Proficient in Microsoft Office (Excel, Word, Outlook) to prepare and manage service documentation.
• Strong follow-up and organizational skills with ability to manage multiple service cases and deadlines.
• Able to work independently and as part of a team in a fast-paced environment.
• Able to prioritize tasks, meet deadlines and handle urgent ad-hoc service requests.
• Basic understanding of equipment servicing, maintenance or technical support is an advantage.

Responsibilities

• Coordinate daily and monthly service and maintenance schedules to ensure timely execution.
• Arrange service appointments with customers, Technicians, Service Leads and internal teams to facilitate smooth operations.
• Monitor and follow up on outstanding service and maintenance cases to ensure resolution.
• Track parts and equipment deliveries, repairs, replacements and servicing progress for accurate status updates.
• Prepare service quotations, Delivery Orders (DOs), service reports and related documentation to support service processes.
• Maintain accurate records of equipment, service and maintenance activities for compliance and reference.
• Provide administrative and coordination support to the Service and Operations Teams to enhance workflow efficiency.
• Handle customer follow-ups and assist in resolving service-related issues to maintain customer satisfaction.
• Coordinate with Maintenance, Operations, Service and other departments to ensure timely service delivery and collaboration.
• Assist with technical support requests and perform other ad-hoc duties as assigned to support team needs.

Skills

Coordination

Supervisory experience

Microsoft Office

Follow-up & deadline management

Team collaboration

Education

ITE Certificate / Diploma in Business Administration, Engineering, Operations, Logistics

Tools

Excel

Word

Outlook

Job description

Job Summary

Coordinate and support service and maintenance operations by scheduling appointments, tracking service progress, preparing documentation, and collaborating with teams to ensure timely and effective service delivery.

Responsibilities

• Coordinate daily and monthly service and maintenance schedules to ensure timely execution
• Arrange service appointments with customers, Technicians, Service Leads, and internal teams to facilitate smooth operations
• Monitor and follow up on outstanding service and maintenance cases to ensure resolution
• Track parts and equipment deliveries, repairs, replacements, and servicing progress for accurate status updates
• Prepare service quotations, Job Completion Delivery Orders (DOs), service reports, and related documentation to support service processes
• Maintain accurate records of equipment, service, and maintenance activities for compliance and reference
• Provide administrative and coordination support to the Service and Operations Teams to enhance workflow efficiency
• Handle customer follow-ups and assist in resolving service-related issues to maintain customer satisfaction
• Coordinate with Maintenance, Operations, Service, and other departments to ensure timely service delivery and collaboration
• Assist with technical support requests and perform other ad-hoc duties as assigned to support team needs

Required competencies and certifications

• Minimum ITE Certificate / Diploma in Business Administration, Engineering, Operations, Logistics, or a related discipline
• Minimum 5 years of relevant experience in Lift industry, with at least 2–3 years in a supervisory or managerial capacity.
• Proficient in Microsoft Office, especially Excel, Word, and Outlook, to prepare and manage service documentation effectively
• Strong follow-up and organizational skills, with the ability to manage multiple service cases and deadlines.
• Good administrative and documentation skills, including preparation of quotations, service reports, Delivery Orders (DOs), and job completion documents.
• Able to work independently and as part of a team in a fast-paced environment.
• Able to prioritize tasks, meet deadlines, and handle urgent or ad-hoc service requests.
• Basic understanding of equipment servicing, maintenance, or technical support is an advantage