Service Operations Coordinator

Kumpulan Development (S) Pte Ltd; Singapore; On-site; SGD 28,000 - 45,000; Full time

Benefits offered by this job

Lunch provided daily

Shuttle bus service

5-day work week

Job summary

Kumpulan Development (S) Pte Ltd is seeking a proactive Service Administration Executive to support daily operations for the Water Dispenser and Coffee Machine division in Singapore. You will coordinate service activities, schedule technicians, and liaise with customers and principals to ensure smooth after-sales support.

The role offers a 5-day work week, company shuttle, and daily lunch, with opportunities for process improvements and long-term career growth within a friendly team.

Qualifications

• Minimum 1-3 years of experience in service coordination, administration, or operations support.
• Proficient in Microsoft Office; ERP experience is an advantage.
• Strong communication, organizational, and multitasking skills.
• Positive attitude and ability to work independently.

Responsibilities

• Plan and coordinate technicians' schedules for installations, servicing, repairs, and equipment removals.
• Liaise with customers, sales teams, technicians, and principals to ensure smooth service operations.
• Monitor service requests and ensure timely completion of service jobs.
• Forecast inventory requirements and coordinate the ordering of machines, spare parts, and consumables to maintain optimal stock levels.
• Prepare monthly service, inventory, and performance reports for management and principals.
• Maintain accurate service and inventory records in the ERP system.
• Handle customer enquiries, service escalations, and operational issues.
• Track technicians' and drivers' performance records and calculate monthly commissions/incentives for payroll processing.
• Drive process improvements to enhance service efficiency and customer satisfaction.
• Perform other ad hoc duties assigned by Management.

Skills

Communication skills

Organizational skills

Multitasking

Independent worker

Tools

Microsoft Office

ERP system

Job description

Kumpulan Development (S) Pte Ltd is seeking a proactive Service Administration Executive to support daily operations for the Water Dispenser and Coffee Machine division in Singapore. You will coordinate service activities, schedule technicians, and liaise with customers and principals to ensure smooth after-sales support.

The role offers a 5-day work week, company shuttle, and daily lunch, with opportunities for process improvements and long-term career growth within a friendly team.