Service Manager-Maintenance

belift pte. ltd.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Belift Pte. Ltd. is seeking a Service Coordinator to support lift service and maintenance operations by scheduling appointments, tracking progress, and preparing documentation.

You will collaborate across teams to ensure timely and effective service delivery. The ideal candidate has 5+ years in the lift industry, strong MS Office skills, and proven ability to manage multiple cases and deadlines. You will work in a fast-paced environment, coordinating with customers, technicians, and internal

Qualifications

• ITE Certificate / Diploma in Business Administration, Engineering, Operations, Logistics, or related discipline.
• 5+ years of Lift industry experience, with at least 2–3 years in a supervisory or managerial capacity.
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Strong follow-up and organizational skills
• Good admin and documentation skills (quotations, DOs, service reports)
• Able to work independently and as part of a team
• Able to prioritize tasks, meet deadlines
• Basic understanding of equipment servicing, maintenance, or technical support is a plus

Responsibilities

• Coordinate daily and monthly service and maintenance schedules to ensure timely execution
• Arrange service appointments with customers, Technicians, Service Leads, and internal teams to facilitate smooth operations
• Monitor and follow up on outstanding service cases to ensure resolution
• Track parts and equipment deliveries, repairs, replacements, and servicing progress for accurate status updates
• Prepare service quotations, Job Completion Delivery Orders (DOs), service reports, and related documentation to support service processes
• Maintain accurate records of equipment, service, and maintenance activities for compliance and reference
• Provide administrative and coordination support to the Service and Operations Teams to enhance workflow efficiency
• Handle customer follow-ups and assist in resolving service-related issues to maintain customer satisfaction
• Coordinate with Maintenance, Operations, Service, and other departments to ensure timely service delivery and collaboration
• Assist with technical support requests and perform other ad-hoc duties as assigned to support team needs

Skills

Organizational skills

Follow-up

Documentation

Team coordination

Independent worker

Education

ITE Certificate / Diploma in Business Administration

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Summary

Coordinate and support service and maintenance operations by scheduling appointments, tracking service progress, preparing documentation, and collaborating with teams to ensure timely and effective service delivery.

Responsibilities

• Coordinate daily and monthly service and maintenance schedules to ensure timely execution
• Arrange service appointments with customers, Technicians, Service Leads, and internal teams to facilitate smooth operations
• Monitor and follow up on outstanding service and maintenance cases to ensure resolution
• Track parts and equipment deliveries, repairs, replacements, and servicing progress for accurate status updates
• Prepare service quotations, Job Completion Delivery Orders (DOs), service reports, and related documentation to support service processes
• Maintain accurate records of equipment, service, and maintenance activities for compliance and reference
• Provide administrative and coordination support to the Service and Operations Teams to enhance workflow efficiency
• Handle customer follow-ups and assist in resolving service-related issues to maintain customer satisfaction
• Coordinate with Maintenance, Operations, Service, and other departments to ensure timely service delivery and collaboration
• Assist with technical support requests and perform other ad-hoc duties as assigned to support team needs

Required competencies and certifications

• Minimum ITE Certificate / Diploma in Business Administration, Engineering, Operations, Logistics, or a related discipline
• Minimum 5 years of relevant experience in Lift industry, with at least 2–3 years in a supervisory or managerial capacity.
• Proficient in Microsoft Office, especially Excel, Word, and Outlook, to prepare and manage service documentation effectively
• Strong follow-up and organizational skills, with the ability to manage multiple service cases and deadlines.
• Good administrative and documentation skills, including preparation of quotations, service reports, Delivery Orders (DOs), and job completion documents.
• Able to work independently and as part of a team in a fast-paced environment.
• Able to prioritize tasks, meet deadlines, and handle urgent or ad-hoc service requests.
• Basic understanding of equipment servicing, maintenance, or technical support is an advantage